Independence Pet Group

Product Analyst

• Provide strategic support to Product leadership with recommendations on product and brand direction, underwriting guidelines, risk appetite, rating algorithms, and product strategies
• Support new product development and product enhancements by gathering business requirements and conducting impact analyses
• Ensure operational product changes adhere to regulatory and compliance standards applicable to MGAs and insurance carriers
• Partner with Marketing, Actuarial, Underwriting, Product Portfolio, Data & Analytics, and Implementation teams on system and process solutions
• Develop communication plans, training materials, and marketing assets for new or enhanced products
• Conduct post-implementation monitoring using defined success criteria
• Develop, track, and interpret KPIs to inform product performance decisions across the MGA’s book of business
• Conduct deep-dive competitor analyses across the pet insurance ecosystem
• Maintain and enhance competitor intelligence covering pricing, claims models, marketing strategies, underwriting partners, and customer acquisition tactics
• Analyze public filings, investor presentations, press releases, and industry reports to identify competitor KPIs, strategic shifts, and market positioning
• Monitor competitor partnerships and distribution channels and assess their potential impact on market share
• Benchmark insurance and non-insurance innovations against current MGA product offerings
• Create competitor profiles and produce monthly competitor intelligence briefings for executive stakeholders
• Support senior leadership with strategic initiatives, portfolio reviews, and business planning
• Perform other duties and responsibilities as assigned

Executive

• Serve as the primary relationship owner for assigned strategic partner accounts
• Develop, maintain, and strengthen executive-level and operational relationships within partner organizations
• Provide proactive guidance, support, and recommendations to partners
• Ensure alignment between partner objectives and company strategic priorities
• Drive partner retention, satisfaction, and long-term relationship success
• Identify, evaluate, and execute opportunities to expand partner engagement, adoption, and revenue growth
• Develop and execute annual and quarterly partnership business plans with measurable goals and success metrics
• Drive Gross Written Premium (GWP), policy-in-force (PIF), and other key business objectives for assigned accounts
• Monitor market trends, competitive activity, and partner needs to recommend growth strategies and business improvements
• Support joint go-to-market initiatives, marketing campaigns, and business development efforts
• Conduct regular business reviews with partners to assess performance and align on strategic priorities
• Develop and maintain account plans, forecasts, and opportunity pipelines
• Measure and report partnership health, business impact, growth opportunities, and key performance indicators
• Maintain accurate partner activity documentation in CRM and account management systems
• Identify risks and develop mitigation strategies
• Coordinate internal resources and cross-functional teams supporting partnership initiatives
• Lead projects and initiatives related to assigned partner accounts
• Influence decision-making across internal and external teams without direct authority
• Escalate and resolve operational, service, compliance, or relationship issues
• Present business updates, strategic recommendations, and performance results to senior leadership
• Maintain knowledge of company products, services, processes, and industry trends
• Apply insurance, regulatory, and actuarial knowledge to partnership activities
• Recommend enhancements to products, services, and partner programs
• Identify opportunities to improve partner and customer experiences
• Coordinate internal and external project teams supporting assigned accounts
• Support enterprise initiatives impacting assigned partnerships
• Perform other duties as assigned

Senior Strategic Partner Executive

Customer Support

• Maintain payroll documentation, processing workpapers, audit files, and electronic records across shared platforms
• Prepare payroll templates, reporting tools, processing trackers, and recurring support materials throughout the payroll cycle
• Perform payroll-related data entry and review employee payroll information for completeness and accuracy
• Identify discrepancies involving employee records, timekeeping, leave administration, and payroll coding, escalating issues as needed
• Conduct routine timecard and payroll audits, document exceptions, and prepare supporting analysis
• Compile audit logs, exception reports, and payroll validation documentation
• Generate recurring payroll reports, data extracts, and reporting packages for stakeholders and internal team members
• Maintain payroll dashboards, trackers, and reporting resources
• Monitor payroll support channels and route employee inquiries to appropriate resources
• Assist with ticket management, service request tracking, and payroll issue resolution
• Provide accurate administrative and operational support throughout the payroll cycle

Payroll Support Specialist

Payroll

• Monitor and ensure compliance with applicable payroll regulations in the United States and Canada
• Research, interpret, and communicate new payroll legislation and regulatory requirements
• Maintain payroll compliance calendars, filing schedules, and regulatory obligations
• Partner with Legal, Finance, Human Resources, and external service providers to implement compliance requirements
• Keep payroll policies, procedures, and controls current and aligned with applicable laws
• Execute recurring payroll compliance reviews and operational audits
• Identify control gaps and compliance risks through proactive monitoring and testing
• Perform root cause analysis and corrective action planning for payroll exceptions
• Support Internal Audit, External Audit, SOX compliance activities, and regulatory examinations
• Maintain payroll control documentation, audit evidence, and remediation records
• Track compliance issues through resolution and provide executive-level status reporting
• Validate employee tax setup and jurisdiction assignments
• Review payroll tax filings and remittances for accuracy and completeness
• Coordinate responses to tax notices and government inquiries
• Partner with external payroll tax vendors to resolve filing discrepancies
• Support year-end tax reporting activities, including W-2, T4, RL-1, state reporting, and provincial reporting
• Audit payroll transactions and investigate and resolve compliance issues affecting employee pay
• Review earnings, deductions, tax calculations, benefit deductions, PTO payouts, final pay calculations, and garnishment processing
• Support payroll integration activities for acquisitions and new entities
• Coordinate payroll registrations and agency account setup
• Evaluate compliance implications of business transitions and organizational changes
• Assist with payroll vendor transitions, entity consolidations, and process standardization
• Maintain payroll SOPs, compliance documentation, and governance materials
• Recommend improvements to strengthen internal controls and reduce operational risk
• Support implementation of payroll technologies and automation initiatives
• Develop and maintain compliance dashboards and operational metrics
• Participate in strategic payroll transformation projects
• Analyze payroll data to identify trends, risks, and improvement opportunities
• Prepare executive summaries and compliance reports for leadership
• Monitor and report compliance, audit readiness, controls, tax, operations, remediation, and service-delivery KPIs

Payroll Compliance Analyst – Advanced

Business Development Rep

• Identify, pursue, and close new distribution partnerships across agencies, brokers, MGAs/MGUs, affinity groups, embedded/InsurTech platforms, and other channel partners
• Own a defined segment of the partnership pipeline end-to-end, including prospecting, qualifying, structuring, negotiating, and closing
• Build and manage a robust, multi-stage pipeline of prospective insurance distribution partners
• Source and qualify opportunities through outbound prospecting, industry networking, conferences, and referrals
• Own deal cycles from first conversation through signed agreement
• Structure commercial terms, coordinate legal, product, underwriting, and operations stakeholders, and drive deals to close
• Develop and maintain knowledge of insurance distribution, competitive dynamics, partner economics, and emerging channel models
• Partner with Marketing, Product, and Operations to support successful partnership launches and long-term growth
• Track pipeline health, deal velocity, and conversion metrics; report progress against targets
• Represent the company at industry events and with prospective partners

Business Development Executive

Insurance

• Educate prospective customers on pet insurance products
• Identify customer needs and recommend appropriate coverage options
• Contribute to sales efforts using consultative selling techniques
• Meet or exceed monthly, quarterly, and annual sales goals
• Leverage inbound and outbound sales opportunities and effective closing techniques
• Engage with prospective customers and provide clear, accurate information
• Participate in ongoing training, coaching, and professional development
• Maintain understanding of insurance regulations, licensing requirements, company policies, and compliance standards
• Manage and follow up on inbound leads and sales opportunities
• Present tailored insurance solutions, address objections, and guide prospects through decisions
• Maintain accurate documentation of customer interactions, sales activities, and policy information
• Collaborate with colleagues and share best practices
• Maintain productivity, professionalism, attendance, and customer satisfaction
• Deliver exceptional customer service while maintaining ethical sales practices and regulatory compliance
• Seek feedback and apply learned skills to improve performance and customer outcomes
• Perform other duties as assigned to support team sales objectives

Insurance Agent – Sales

• Process and support regular payroll activities, ensuring employees are paid accurately and on time
• Calculate and validate payroll deductions, overtime, bonuses, paid time off, and other earnings and deductions
• Enter, audit, balance, and troubleshoot payroll transactions and payroll-related data
• Process involuntary deductions, garnishments, and other payroll adjustments
• Review employee payroll records for completeness and accuracy
• Ensure compliance with federal, state, provincial where applicable, and local payroll laws and regulations
• Assist with payroll tax reporting and preparation of quarterly and annual payroll tax filings
• Research and resolve payroll tax questions, discrepancies, and reporting issues
• Verify employee wage and tax setup information within HRIS and payroll systems
• Maintain compliance with company payroll policies and procedures
• Audit payroll records and investigate discrepancies
• Reconcile payroll tax and unemployment liability accounts to the general ledger
• Prepare payroll reports and ad hoc analyses for leadership and business partners
• Support internal and external audits by providing payroll documentation and responding to audit requests
• Assist with workers’ compensation reporting and related recordkeeping
• Maintain payroll systems and employee payroll data
• Identify opportunities to improve payroll processes, controls, and operational efficiency
• Partner with HR, Finance, and other stakeholders to resolve employee payroll issues and enhance payroll service delivery
• Support payroll-related projects, system updates, testing, and process documentation initiatives

Payroll Specialist

Business Analyst

• Perform research and interviews to determine technical business requirements and translate them into specifications for technical projects
• Provide internal technical support and manage web-based services and customer support
• Confirm requirements to ensure they meet stakeholders' needs
• Engage end users and business stakeholders to document and communicate business requirements
• Translate product vision into detailed specifications for the development team
• Present user requirements, functional specifications, technical specifications, and process flow diagrams to the development team
• Perform other duties and responsibilities as assigned

Technical Business Systems Analyst

Claims Specialist

• Investigate, evaluate, and settle insurance claims
• Determine policy coverage for claimed losses and appropriate compensation amounts
• Work with veterinary hospitals and policyholders to evaluate and review pets’ medical histories
• Investigate and process assigned insurance claims
• Verify coverage and compensation amounts according to insurance policies
• Update Explanation of Benefits (EOB), pay, and close claims
• Order medical records from providers as needed
• Communicate with clients and providers during treatment as needed
• Perform other assigned duties

Claims Adjuster – Associate

Performance Marketing

• Own customer acquisition performance across paid search and broader performance marketing channels
• Develop annual and quarterly growth plans aligned to business objectives and revenue targets
• Identify scalable growth opportunities across channels, audiences, products, and markets
• Recommend investment allocations based on performance, incrementality, and business impact
• Influence forecasting, budget planning, and growth targets
• Own strategy and performance across Google Ads, Microsoft Ads, Performance Max, Demand Gen, YouTube, and emerging search experiences
• Guide keyword, audience, bidding, creative, landing page, and measurement strategies
• Develop testing roadmaps to improve efficiency and acquisition volume
• Partner with agencies and platform teams to ensure best-in-class execution
• Improve conversion across the acquisition journey with product, UX, analytics, and lifecycle marketing teams
• Identify opportunities to improve quote starts, quote completions, sales conversion, and customer onboarding
• Lead landing page testing and CRO initiatives
• Monitor CAC, LTV, conversion rate, contribution margin, ROAS, and incrementality metrics
• Evaluate attribution models and measurement approaches
• Develop executive-level reporting and performance narratives
• Lead external agencies and platform relationships
• Evaluate new technologies, tools, and marketing partners
• Stay ahead of industry trends including AI search, automation, audience targeting, and measurement innovation
• Launch and evaluate new channel pilots

Paid Media Manager

DevOps Engineer

• Provision and manage Clarus workload-specific Azure resources, including compute, storage, PaaS services, Key Vault, and managed identities
• Author, test, review, version, and maintain reusable Terraform IaC modules
• Build, maintain, and support Azure DevOps YAML CI/CD pipelines, templates, deployment stages, approvals, and quality gates
• Troubleshoot failed builds, blocked releases, service connections, agent pools, packages, artifacts, container deployments, and rollbacks
• Manage secure deployment integrations, credentials, secrets, artifact feeds, registries, and least-privilege access
• Scaffold and manage landing-zone structures, subscriptions, resource groups, RBAC, tagging, Azure Policy, and environment alignment
• Integrate workload resources with shared network services, including private endpoints, VNet integration, DNS, firewall requests, and connectivity validation
• Maintain environment parity, governance compliance, cost tagging, quota management, secure defaults, runbooks, and release support procedures
• Support DevSecOps controls including security checks, SAST, dependency scanning, infrastructure validation, branch policies, pull-request checks, and audit evidence
• Monitor resource health, cost, and compliance; contribute to dashboards, alerting, incident troubleshooting, and cost optimization
• Deliver or improve CI/CD pipelines and IaC updates during the first 90 days
• Establish a support runbook for infrastructure and pipeline requests

Project Manager

• Manage infrastructure project delivery for Clarus' hosted technology environment across Azure, Microsoft 365, and related enterprise services
• Coordinate delivery across cloud, endpoint, identity, collaboration, networking, and security services
• Align priorities, dependencies, timelines, and outcomes across Clarus, IPH Infrastructure, and managed services teams
• Provide visibility into plans, milestones, risks, dependencies, decisions, and status
• Ensure changes are planned, communicated, documented, and ready for support after implementation
• Manage day-to-day project coordination for assigned infrastructure initiatives
• Partner with service delivery and infrastructure leadership to align project work with business priorities, capacity, and governance
• Own project intake, scope definition, planning, sequencing, execution tracking, and status reporting
• Coordinate technical and operational workstreams across infrastructure, cloud engineering, workplace technology, identity, security, enterprise architecture, service delivery, and vendor teams
• Run recurring project meetings, working sessions, and status reviews
• Identify risks, blockers, and timeline impacts and escalate through appropriate leadership channels
• Lead operational readiness activities, including cutover planning, change communication, support handoff, documentation, and post-deployment follow-up
• Ensure delivery aligns with infrastructure standards, service management practices, security requirements, and operational governance
• Contribute to continuous improvement of intake, coordination, reporting, and delivery practices