Manager, Carrier Operations, Quality Management

Independence Pet Group

. Lead IAIC’s quality management, audit, and testing programs across delegated insurance operations .

Posted 10/8/2026full-timeRemote • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in quality management, auditing, and compliance within insurance operations, with a strong focus on risk assessment, process improvement, and team leadership. Capable of analyzing data and communicating findings effectively to drive operational excellence and ensure regulatory compliance.

Highest-signal resume keywords

Quality Assurance ManagementAudit Program DevelopmentRegulatory Compliance OversightOperational Risk AssessmentTeam Leadership and Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quality ManagementAuditingCompliance MonitoringOperational TestingData AnalysisProcess ImprovementRisk ManagementClaims AdministrationPolicy AdministrationOperational Controls Evaluation

Soft Skills

Analytical SkillsProblem-SolvingCommunication SkillsOrganizational SkillsProject Management

Certifications & Qualifications

Auditing CertificationCompliance CertificationQuality Management CertificationInsurance Certification

Industry Keywords

Insurance OperationsDelegated OversightCorrective Action PlanningRegulatory ExaminationsMarket Conduct Examinations

About the role

Key responsibilities & impact

Lead IAIC’s quality management, audit, and testing programs across delegated insurance operations
Develop and maintain a risk-based quality assurance and operational audit framework
Oversee audits and reviews for claims, policy administration, licensing, appeals, customer service, fulfillment, and related functions
Review audit findings, identify trends and risks, and provide recommendations for improvement
Monitor quality metrics and operational performance to support informed decision-making
Prepare and present reporting on audit results, emerging risks, and remediation activities
Support regulatory reviews, market conduct examinations, and other carrier oversight initiatives
Partner with business leaders and delegated administrators to ensure compliance with regulatory, contractual, and carrier requirements
Oversee corrective action planning, implementation, and validation
Evaluate operational processes, controls, workflows, and system enhancements for effectiveness and compliance
Support testing and validation of new processes, technologies, and regulatory changes
Maintain quality management policies, procedures, audit standards, and training materials
Serve as an escalation point for significant quality, compliance, and operational risk issues
Lead, coach, and develop a high-performing Quality Management team
Manage team priorities, workload, and performance to ensure timely completion of audits and reviews
Support hiring, onboarding, employee development, and succession planning
Foster a culture of accountability, collaboration, continuous improvement, and operational excellence

Requirements

What you’ll need

7+ years of experience in insurance operations, quality assurance, auditing, compliance, claims, policy administration, or related functions
Experience leading and developing teams
Experience managing quality assurance, audit, compliance monitoring, or operational testing programs
Strong understanding of insurance operations and delegated oversight environments
Experience evaluating operational controls, identifying risk, and implementing process improvements
Ability to analyze data, solve complex problems, and communicate findings to leadership
Bachelor’s degree in Business, Insurance, Risk Management, Compliance, Finance, or a related field preferred
Equivalent combinations of education and experience will be considered
Experience supporting carrier operations and delegated authority programs preferred
Experience working with third-party administrators, vendors, or external business partners preferred
Experience managing corrective action plans, remediation efforts, and operational risk initiatives preferred
Experience supporting regulatory examinations, audits, or compliance assessments preferred
Professional certifications related to auditing, compliance, quality management, or insurance preferred
Knowledge of insurance operations, quality assurance, auditing, compliance, and risk management principles
Strong analytical, problem-solving, and decision-making skills
Excellent written, verbal, and interpersonal communication skills
Ability to influence stakeholders and drive corrective actions
Strong organizational and project management capabilities
High attention to detail and commitment to operational excellence
Ability to thrive in a fast-paced, evolving environment

Benefits

Comp & perks

Comprehensive full medical, dental and vision Insurance
Basic Life Insurance at no cost to the employee
Company paid short-term and long-term disability
12 weeks of 100% paid Parental Leave
Health Savings Account (HSA)
Flexible Spending Accounts (FSA)
Retirement savings plan
Personal Paid Time Off
Paid holidays and company-wide Wellness Day off
Paid time off to volunteer at nonprofit organizations
Pet friendly office environment
Commuter Benefits
Group Pet Insurance
On the job training and skills development
Employee Assistance Program (EAP)