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Helpdesk Technician II
Independent Living Systems, LLC. Provide advanced technical support and troubleshooting assistance to end-users .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing advanced technical support and troubleshooting for hardware, software, and network issues, with a strong focus on Microsoft Windows environments. Capable of documenting support activities and collaborating effectively with IT teams to resolve complex problems.
Highest-signal resume keywords
Technical SupportMicrosoft WindowsTroubleshootingHelpdesk ExperienceProblem-Solving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Hardware TroubleshootingSoftware InstallationNetwork ConnectivityOperating SystemsDriver ConfigurationTicketing System DocumentationImagingDesktop SupportMobile Device SupportPrinter Support
Soft Skills
Communication SkillsProblem-Solving SkillsTeam CollaborationIndependent Work
Certifications & Qualifications
Associate's Degree
Industry Keywords
Healthcare IT SystemsTechnical Support RoleHelpdesk RequestsOn-Call RotationsCritical Incidents
About the role
Key responsibilities & impact- Provide advanced technical support and troubleshooting assistance to end-users
- Respond to and resolve incoming helpdesk requests via phone, email, or ticketing system
- Diagnose, troubleshoot, and resolve hardware, software, and network connectivity issues for desktops, laptops, printers, and mobile devices
- Install and configure software and hardware, including operating systems, drivers, and applications
- Document support activities and resolutions in the helpdesk ticketing system
- Collaborate with senior IT staff to escalate unresolved issues
- Participate in ongoing training on healthcare IT systems and best practices
- Participate in on-call rotations and respond to critical incidents
- Perform other duties as assigned
Requirements
What you’ll need- Associate's degree
- 3 years of experience in a helpdesk or technical support role
- Strong knowledge of Microsoft Windows, imaging, and hardware troubleshooting
- Excellent problem-solving and communication skills
- Ability to work independently and in a team environment
- Relevant experience may substitute for the educational requirement on a year-for-year basis