Independent Living Systems, LLC

IT Support

• Respond to and resolve incoming helpdesk requests via phone, email, or ticketing system
• Provide advanced technical support for hardware, software, and network connectivity issues involving desktops, laptops, printers, mobile devices, and peripherals
• Install and configure software and hardware, including physical components, operating systems, drivers, and applications
• Document support activities and resolutions in the helpdesk ticketing system
• Collaborate with senior IT staff to escalate unresolved issues
• Participate in ongoing training on healthcare IT systems and best practices
• Participate in on-call rotations and respond to critical incidents
• Guide other helpdesk technicians and provide technical guidance
• Document technical procedures, solutions, and user guides
• Demonstrate commitment to ILS’s mission and Standards of Excellence
• Perform other duties as assigned

Helpdesk Technician III