Helpdesk Technician II

Independent Living Systems, LLC

. Demonstrate commitment to Our Mission and model ILS Experience Standards of Excellence .

Posted 10/27/2026full-timeMiami • Florida • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in diagnosing and resolving hardware, software, and network issues while providing exceptional customer support. Proficient in utilizing helpdesk ticketing systems and collaborating with IT teams to ensure efficient problem resolution.

Highest-signal resume keywords

Helpdesk SupportMicrosoft Windows TroubleshootingActive DirectoryITIL CertificationCompTIA A+

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Hardware TroubleshootingSoftware InstallationNetwork ConnectivityOperating SystemsTicketing System DocumentationRemote Desktop Support

Soft Skills

Problem-SolvingCommunicationTeam CollaborationIndependent Work

Tools & Technologies

Helpdesk Ticketing SystemRemote Desktop Support Tools

Certifications & Qualifications

ITIL CertificationCompTIA A+

Industry Keywords

Health Care ServicesTechnical Support

About the role

Key responsibilities & impact

Demonstrate commitment to Our Mission and model ILS Experience Standards of Excellence
Respond to and resolve incoming helpdesk requests via phone, email, or ticketing system
Diagnose, troubleshoot, and resolve hardware, software, and network connectivity issues for end-users, including desktops, laptops, printers, and mobile devices
Install and configure software and hardware, including physical components, operating systems, drivers, and applications
Document support activities and resolutions accurately in the helpdesk ticketing system
Collaborate with senior IT staff to escalate unresolved issues
Participate in ongoing training to stay current with healthcare IT systems and best practices
Participate in on-call rotations and respond promptly to critical incidents
Perform other duties as assigned

Requirements

What you’ll need

Associate's degree
3 years of experience in a helpdesk or technical support role
Strong knowledge of Microsoft Windows, imaging, and hardware troubleshooting
Excellent problem-solving and communication skills
Ability to work independently and in a team environment
Relevant experience may substitute for the educational requirement on a year-for-year basis
Preferred: Bachelor's degree in Computer Science or related field
Preferred: Experience with Active Directory, Multifactor Authentication, and related technologies
Preferred: Experience with remote desktop support tools
Preferred: ITIL certification, CompTIA A+ or equivalent
Preferred: Experience in the Health Care Services industry