Helpdesk Technician III

Independent Living Systems, LLC

. Provide advanced technical assistance and troubleshooting for complex hardware, software, and network issues .

Posted 10/27/2026full-timeGlendale • California • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in troubleshooting complex hardware, software, and network issues while providing exceptional technical support. Proficient in documenting procedures and guiding junior staff, with a strong foundation in IT systems and best practices.

Highest-signal resume keywords

Helpdesk SupportWindows Operating SystemMacOS Operating SystemTechnical TroubleshootingCompTIA A+ Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportTroubleshooting HardwareSoftware InstallationNetwork ConnectivityDocumentation Skills

Soft Skills

Excellent Communication SkillsMentoring Junior Staff

Tools & Technologies

Remote Support ToolsTicketing SystemsIT Asset Management Software

Certifications & Qualifications

CompTIA A+Network+MCSA

Industry Keywords

Healthcare IT SystemsVirtualization TechnologiesCloud ServicesCybersecurity Best Practices

Tech Stack

Tools & technologies

CloudCyber SecurityMacOS

About the role

Key responsibilities & impact

Provide advanced technical assistance and troubleshooting for complex hardware, software, and network issues
Respond to and resolve helpdesk requests via phone, email, or ticketing system
Diagnose, troubleshoot, and resolve issues involving desktops, laptops, printers, mobile devices, and peripherals
Install and configure software and hardware, including operating systems, drivers, and applications
Document support activities and resolutions in the helpdesk ticketing system
Collaborate with senior IT staff to escalate unresolved issues
Participate in ongoing training on healthcare IT systems and best practices
Participate in on-call rotations and respond to critical incidents
Guide other helpdesk technicians by sharing technical expertise
Document technical procedures, solutions, and user guides
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s degree in Information Technology, Computer Science, or a related field, or relevant experience substituting for the educational requirement on a year-for-year basis
5 years of experience in a helpdesk or technical support role with progressively increasing responsibilities
Strong knowledge of Windows and macOS operating systems, common business applications, and networking fundamentals
Experience troubleshooting hardware components, software installations, and network connectivity issues
Excellent communication skills with the ability to explain technical concepts clearly to non-technical users
Preferred: Certifications such as CompTIA A+, Network+, MCSA, or equivalent
Preferred: Experience with remote support tools, ticketing systems, and IT asset management software
Preferred: Familiarity with virtualization technologies, cloud services, and cybersecurity best practices
Preferred: Prior experience mentoring or leading junior technical staff