Helpdesk Technician III

Independent Living Systems, LLC

. Respond to and resolve incoming helpdesk requests via phone, email, or ticketing system .

Posted 9/15/2026full-timeMiami • Florida • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing advanced technical support for hardware, software, and network issues, with a strong focus on Windows and macOS operating systems. Capable of mentoring junior staff and effectively communicating technical concepts to non-technical users.

Highest-signal resume keywords

Helpdesk SupportWindows Operating SystemMacOS Operating SystemTechnical TroubleshootingCompTIA A+ Certification

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical SupportHardware TroubleshootingSoftware InstallationNetwork ConnectivityDocumentation Skills

Soft Skills

Excellent Communication SkillsMentoringCollaboration

Tools & Technologies

Ticketing SystemsRemote Support ToolsIT Asset Management Software

Certifications & Qualifications

CompTIA A+Network+MCSA

Industry Keywords

Healthcare IT SystemsCybersecurity Best PracticesVirtualization TechnologiesCloud Services

Tech Stack

Tools & technologies

CloudCyber SecurityMacOS

About the role

Key responsibilities & impact

Respond to and resolve incoming helpdesk requests via phone, email, or ticketing system
Provide advanced technical support for hardware, software, and network connectivity issues involving desktops, laptops, printers, mobile devices, and peripherals
Install and configure software and hardware, including physical components, operating systems, drivers, and applications
Document support activities and resolutions in the helpdesk ticketing system
Collaborate with senior IT staff to escalate unresolved issues
Participate in ongoing training on healthcare IT systems and best practices
Participate in on-call rotations and respond to critical incidents
Guide other helpdesk technicians and provide technical guidance
Document technical procedures, solutions, and user guides
Demonstrate commitment to ILS’s mission and Standards of Excellence
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s degree in Information Technology, Computer Science, or a related field (relevant experience may substitute on a year-for-year basis)
5 years of experience in a helpdesk or technical support role with progressively increasing responsibilities
Strong knowledge of Windows and macOS operating systems, common business applications, and networking fundamentals
Experience troubleshooting hardware components, software installations, and network connectivity issues
Excellent communication skills and ability to explain technical concepts clearly to non-technical users
Preferred: Certifications such as CompTIA A+, Network+, MCSA, or equivalent
Preferred: Experience with remote support tools, ticketing systems, and IT asset management software
Preferred: Familiarity with virtualization technologies, cloud services, and cybersecurity best practices
Preferred: Prior experience mentoring or leading junior technical staff

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Independent Living Systems, LLC Website LinkedIn All Job Openings 501 - 1000 employees Founded 2001 🛡️ Insurance 💼 Consulting ⚕️ Healthcare Insurance 💰 Venture Round on 2012-01 Insurance
Consulting
Healthcare Insurance Independent Living Systems, LLC is committed to enhancing life for vulnerable populations by promoting a higher quality of life and maximizing independence. They support health plans, providers, and individuals, offering services such as comprehensive care management and third-party administration. Their goal is to improve health outcomes and help healthcare organizations achieve cost efficiency, with a focus on vulnerable populations in markets including Medicare and Medicaid. Helpdesk Technician III Job not on LinkedIn 🔥 1 hour ago 🏢 Miami – Onsite ⏰ Full Time 🟡 Mid-level 🟠 Senior 💻 IT Support 👻 Ghost score 22% Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Respond to and resolve incoming helpdesk requests via phone, email, or ticketing system
Provide advanced technical support for hardware, software, and network connectivity issues involving desktops, laptops, printers, mobile devices, and peripherals
Install and configure software and hardware, including physical components, operating systems, drivers, and applications
Document support activities and resolutions in the helpdesk ticketing system
Collaborate with senior IT staff to escalate unresolved issues
Participate in ongoing training on healthcare IT systems and best practices
Participate in on-call rotations and respond to critical incidents
Guide other helpdesk technicians and provide technical guidance
Document technical procedures, solutions, and user guides
Demonstrate commitment to ILS’s mission and Standards of Excellence
Perform other duties as assigned 🎯 Requirements
Bachelor’s degree in Information Technology, Computer Science, or a related field (relevant experience may substitute on a year-for-year basis)
5 years of experience in a helpdesk or technical support role with progressively increasing responsibilities
Strong knowledge of Windows and macOS operating systems, common business applications, and networking fundamentals
Experience troubleshooting hardware components, software installations, and network connectivity issues
Excellent communication skills and ability to explain technical concepts clearly to non-technical users
Preferred: Certifications such as CompTIA A+, Network+, MCSA, or equivalent
Preferred: Experience with remote support tools, ticketing systems, and IT asset management software
Preferred: Familiarity with virtualization technologies, cloud services, and cybersecurity best practices
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