Field Property Claims Representative II

Indiana Farmers Insurance

. Investigate property losses through on-site and off-site inspections to determine coverage, liability, damages, and appropriate resolution .

Posted 9/18/2026full-timeEvansville • United StatesMid-LevelSenior💰 $70,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in investigating and resolving property claims, including personal, commercial, and farm properties, while effectively communicating with stakeholders and managing vendor relationships. Proficient in using estimating software and maintaining compliance with industry standards and regulations.

Highest-signal resume keywords

Property Claims ExperienceInsurance KnowledgeXactimate ProficiencyAnalytical SkillsCustomer-Focused Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims InvestigationCoverage InterpretationStructural Loss EvaluationNegotiationProblem-SolvingDecision-MakingTime ManagementDocumentationEstimationSubrogation

Soft Skills

Relationship-BuildingProfessionalismListeningOrganizationCommunication

Tools & Technologies

XactimateAI-Enabled Tools

Certifications & Qualifications

CPCUAICSCLA

Industry Keywords

Property ClaimsInsurance ConceptsFarm ExposureClaims ManagementFraud Investigation

About the role

Key responsibilities & impact

Investigate property losses through on-site and off-site inspections to determine coverage, liability, damages, and appropriate resolution
Handle claims from first notice through settlement, including reviewing claim setup, assessing coverage, establishing and adjusting reserves, documenting activity, and issuing payments within established authority
Inspect, evaluate, and estimate structural property losses across personal, commercial, and farm property types
Communicate with members, claimants, agents, vendors, and other partners by phone, text, email, writing, and in person
Explain decisions and manage expectations through difficult conversations
Manage claim vendors and experts, control claim expenses, and pursue subrogation and salvage opportunities
Review pending claims and take timely action to move files toward resolution
Identify issues outside authority and refer them appropriately
Recognize and refer potentially fraudulent claims for further investigation
Communicate claim or account trends to Claims and Underwriting leaders
Serve as an agency liaison for the assigned territory
Support other claims professionals
Participate in after-business-hours on-call rotation when needed
Prepare reports and maintain complete claim files
Stay current on industry trends and applicable law
Assist with mediations, depositions, or litigation as needed
Use approved technology and AI-enabled tools to support documentation, analysis, and efficiency
Work independently in the field while staying connected to the Claims Team

Requirements

What you’ll need

A minimum of 3 years of relevant property claims experience, preferably with an insurance carrier, or an equivalent combination of education, training, and experience
Experience investigating, evaluating, negotiating, and resolving personal, commercial, and farm property claims
Strong knowledge of insurance concepts, policy provisions, endorsements, and coverage interpretation
Experience inspecting structural losses and safely accessing roofs, basements, crawl spaces, and other loss locations
Ability to carry ladders weighing up to 35 pounds and work in changing weather conditions
Strong analytical, investigative, problem-solving, decision-making, negotiation, organization, listening, and relationship-building skills
Customer-focused communication style
Ability to work independently, manage time effectively, and handle difficult situations with professionalism and care
Working knowledge of Xactimate or similar estimating software is preferred
Farm property, agricultural structure, equipment, and farm exposure experience is preferred
A college degree and insurance designations such as CPCU, AIC, SCLA, or another relevant credential are preferred
A valid driver’s license and an acceptable motor vehicle record

Benefits

Comp & perks

Free Health insurance (Associate Only)
Free Dental insurance (Associate Only)
Free Vision insurance (Associate Only)
Free Life insurance
Free Short-Term & Long-Term Disability insurance
2% 401k Company Match
11% 401k Company Contribution
Excellent Paid Time Off
Generous paid time for Parental Leave
Day of Service
Opportunities to learn and grow
Student Loan Assistance Program
Educational Incentive Program
Employee Assistance Programs for you and your family
Matching funds of up to $100 annually are available from the company for your favorite charitable organization
Associate recognition awards
Fun gatherings and opportunities to make friends