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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and effective communication abilities, with a focus on problem-solving and attention to detail. Proficient in handling multiple chats and messages while maintaining accuracy in processing member information.
Highest-signal resume keywords
Excellent Communication SkillsStrong Customer Service SkillsWorking Knowledge of EpisysWorking Knowledge of SynapsysAbility to Multi-task
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Detail OrientationProblem SolvingComputer SkillsKnowledge of Credit Union ProductsKnowledge of Online BankingKnowledge of Mobile Banking
Soft Skills
Analytical SkillsOrganizational SkillsProactive Communication
Certifications & Qualifications
High School Diploma or Equivalent
Industry Keywords
Credit UnionMember AssistanceLive Chat SupportOnline BankingMobile App Support
About the role
Key responsibilities & impact- Assist members on Live Chat
- Answer e-mails from members through online banking and the mobile app
- Handle Live Chats from members
- Reply to online banking and mobile app messages
- Handle multiple chats and messages simultaneously
- Update information in the core system as needed
- Research and solve member problems
- Perform other duties as assigned
- Work in an office environment
- Communicate with members by telephone as needed
Requirements
What you’ll need- High School Diploma or Equivalent
- Twelve Months of Experience with Indiana Members Credit Union or Equivalent
- Excellent Communication, Analytical, and Organization Skills
- Strong detail orientation for accuracy in processing
- Strong computer skills
- Excellent oral and written communication skills, including telephone communication skills
- Proactive communicator and problem solver
- Strong customer service skills
- Working knowledge of Episys
- Working knowledge of Synapsys
- Ability to multi-task, handling multiple chats and messages at the same time
- Knowledge of all credit union share account products and procedures
- Knowledge of all credit union online and mobile products
- Ability to sit for extended periods
- Minimal travel required
Benefits
Comp & perks- Flexible work schedule including working some Saturdays
- May be asked to work remotely temporarily