Online Member Service Representative

Indiana Members Credit Union

. Assist members through Live Chat .

Posted 10/8/2026full-timeIndianapolis • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and effective communication abilities while managing multiple chats and messages. Proficient in problem-solving and detail-oriented tasks, with knowledge of credit union products and systems.

Highest-signal resume keywords

Customer Service SkillsExcellent Communication SkillsKnowledge of Credit Union ProductsWorking Knowledge of EpisysWorking Knowledge of Synapsys

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Knowledge of Credit Union Share Account ProductsKnowledge of Online and Mobile ProductsAnalytical SkillsOrganizational SkillsDetail OrientationMulti-tasking AbilityProblem Solving SkillsComputer Skills

Soft Skills

Proactive CommunicationStrong Oral Communication SkillsStrong Written Communication Skills

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Credit UnionLive ChatCustomer CommunicationOffice Environment

About the role

Key responsibilities & impact

Assist members through Live Chat
Answer member emails and messages through online banking and the mobile app
Handle multiple chats and messages simultaneously
Update information in the core system as needed
Research and solve member problems
Provide customer service and telephone communication
Perform other duties as assigned
Work in an office environment; may work remotely temporarily
Work a flexible schedule, including some Saturdays

Requirements

What you’ll need

High School Diploma or Equivalent
Twelve Months of Experience with Indiana Members Credit Union or Equivalent
Excellent Communication, Analytical, and Organization Skills
Ability to multi-task, handling multiple chats and messages at the same time
Excellent written communication skills
Knowledge of all credit union share account products and procedures
Knowledge of all credit union online and mobile products
Excellent computer skills
Strong detail orientation for accuracy in processing
Strong oral and written communication skills, including telephone communication skills
Proactive communicator and problem solver
Strong customer service skills
Working knowledge of Episys
Working knowledge of Synapsys
Ability to sit for extended periods
Ability to handle, touch, feel, lift, operate, and control equipment, materials, and objects with hands
Ability to reach to retrieve objects
Ability to see and hear effectively for communication
Minimal travel required

Benefits

Comp & perks

Flexible work schedule, including working some Saturdays
May be asked to work remotely temporarily