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Teller
Indiana Members Credit Union. Serve as the primary point of contact for members at Indiana Members Credit Union .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in cash handling, customer service, and account management within a credit union environment. Capable of processing various financial transactions while maintaining accuracy and confidentiality.
Highest-signal resume keywords
Cash Handling ExperienceCustomer Service SkillsCore System ProficiencyAttention To DetailFluency In English
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Deposits ProcessingWithdrawals ProcessingLoan ProcessingCredit Card Cash AdvancesMoney OrdersCashier's ChecksWire TransfersRemote Check CaptureATM/Debit Card CreationStop Payments Processing
Soft Skills
Interpersonal SkillsOrganizational SkillsAdaptabilityFlexibilityHonesty
Tools & Technologies
Core SystemCRMImaging Software
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Credit UnionMember AccountsCash Drawer BalancingPayroll DeductionDirect DepositSafe Deposit BoxesATM BalancingCustomer Complaints HandlingFinancial TransactionsBranch Operations
About the role
Key responsibilities & impact- Serve as the primary point of contact for members at Indiana Members Credit Union
- Process deposits, withdrawals, loans, credit card cash advances, payments, money orders, cashier’s checks, corporate checks, and wire transfers
- Cross-sell products and services and provide information about credit union offerings
- Update member accounts and handle member problems and complaints
- Complete payroll deduction and direct deposit forms
- Access safe deposit boxes when applicable
- Handle and secure large amounts of cash
- Communicate with back-office departments regarding assistance and member requests
- Open and close accounts and certificates
- Create and order ATM/debit cards
- Process stop payments and print member statements and histories
- Perform remote check capture
- Balance the cash drawer daily
- Assist with night deposits and ATM deposits
- Count cash deliveries and balance the ATM
- File documents and keep the teller area and branch clean and organized
- Assist with end-of-day duties and stock the lobby with supplies
Requirements
What you’ll need- Fluent in the English language
- Basic computer and technology skills
- Attention to detail, adaptability, flexibility, and organizational skills
- Excellent interpersonal and customer service skills
- Honest, accountable, and able to maintain confidentiality
- Skilled in use of core system, CRM, and imaging once training is completed
- High school diploma, GED, or equivalent
- Previous cash handling and customer service experience
- Ability to stand or sit for an extended period of time
- Ability to view a computer monitor for an extended period of time
- Ability to touch, feel, lift, operate, and control equipment, tools, and objects with the hands
- Ability to reach and carry/lift up to 25 lbs.
- Minimal to no travel required