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Teller
Indiana Members Credit Union. Serve as the primary point of contact for members at Indiana Members Credit Union .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in cash handling, customer service, and account management while maintaining confidentiality and security. Capable of effectively communicating with members and back-office departments to resolve issues and enhance member experience.
Highest-signal resume keywords
Cash Handling ExperienceCustomer Service SkillsCore System ProficiencyAttention to DetailFluency in English
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Deposits ProcessingWithdrawals ProcessingLoan ProcessingCredit Card PaymentsWire TransfersATM/Debit Card CreationRemote Check CaptureCash Drawer BalancingAccount Opening and ClosingStop Payments Processing
Soft Skills
Interpersonal SkillsOrganizational SkillsAdaptabilityFlexibilityHonesty and Accountability
Tools & Technologies
CRM SoftwareImaging SoftwareCore Banking System
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Credit UnionMember ServicesCashier ChecksMoney OrdersPayroll DeductionsSafe Deposit Boxes
About the role
Key responsibilities & impact- Serve as the primary point of contact for members at Indiana Members Credit Union
- Process deposits, withdrawals, loans, credit card cash advances, loan and credit card payments, money orders, cashier checks, and corporate checks
- Cross-sell products and services
- Update member accounts and handle member problems and complaints
- Process wire transfers, payroll deduction forms, and direct deposit forms
- Access safe deposit boxes when applicable
- Handle and maintain security of large amounts of cash
- Communicate with back-office departments regarding assistance and member requests
- Open and close various types of accounts and certificates
- Create and order ATM/debit cards for members
- Process stop payments and print member statements and histories
- Perform remote capture of checks
- Balance the cash drawer daily
- Assist with night deposits and ATM deposits
- Count cash deliveries, balance ATMs, file documents, maintain a clean and organized teller area and branch, assist with end-of-day duties, and stock lobby supplies
Requirements
What you’ll need- Fluent in the English language
- Basic computer and technology skills
- Attention to detail, adaptability, flexibility, and organizational skills
- Excellent interpersonal and customer service skills
- Honest, accountable, and able to maintain confidentiality
- Skilled in use of core system, CRM, and imaging once training is completed
- High school diploma, GED, or equivalent
- Previous cash handling and customer service experience
- Ability to handle, touch, feel, lift, operate, and control equipment, tools, and objects with the hands
- Ability to carry and lift up to 25 lbs.
- Ability to stand or sit for an extended period of time
- Ability to view a computer monitor for an extended period of time
- Minimal to no travel required