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Teller
Indiana Members Credit Union. Serve as the primary point of contact for members, ensuring a positive and efficient banking experience .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and cash handling expertise while ensuring a secure and efficient banking experience for members. Proficient in processing various transactions and maintaining accurate records in a fast-paced environment.
Highest-signal resume keywords
Cash Handling ExperienceCustomer Service SkillsAttention to DetailCore System ProficiencyBasic Computer Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Deposits ProcessingWithdrawals ProcessingLoan ProcessingWire TransfersATM/Debit Card CreationStop Payments ProcessingRemote Capture of ChecksBalancing Cash DrawerHandling Cash SecurityAccount Opening and Closing
Soft Skills
Interpersonal SkillsOrganizational SkillsAdaptabilityFlexibilityConfidentiality
Tools & Technologies
Core SystemCRMImaging Software
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Banking ExperienceCredit UnionMember AccountsCashier ChecksMoney OrdersPayroll DeductionsDirect DepositsSafe Deposit Boxes
About the role
Key responsibilities & impact- Serve as the primary point of contact for members, ensuring a positive and efficient banking experience
- Process deposits, withdrawals, loans, credit card cash advances, payments, money orders, cashier checks and corporate checks
- Cross-sell products and services and provide information about credit union offerings
- Update member accounts and handle member problems and complaints
- Process wire transfers, payroll deduction forms and direct deposit forms
- Access safe deposit boxes when applicable
- Handle and maintain security of large amounts of cash
- Communicate with back-office departments regarding assistance and member requests
- Open and close accounts and certificates
- Create and order ATM/debit cards
- Process stop payments and print member statements and histories
- Perform remote capture of checks
- Balance cash drawer daily
- Assist with night deposits and ATM deposits
- Count cash deliveries, balance ATMs, file documents, maintain a clean and organized teller area and branch, assist with end-of-day duties, and stock lobby supplies
Requirements
What you’ll need- High school diploma, GED or equivalent
- Previous cash handling and customer service experience
- Fluent in the English language
- Basic computer and technology skills
- Attention to detail, adaptability, flexibility and organizational skills
- Excellent interpersonal and customer service skills
- Honest, accountable and able to maintain confidentiality
- Skilled in use of core system, CRM and imaging once training is completed
- Ability to handle, carry and lift up to 25 lbs.
- Ability to stand or sit for an extended period of time
- Ability to view a computer monitor for an extended period of time
- Minimal to no travel required