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Teller
Indiana Members Credit Union. Serve as the primary point of contact for members at Indiana Members Credit Union .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in cash handling, customer service, and account management while maintaining confidentiality and security. Capable of effectively communicating with members and back-office departments to address needs and resolve issues.
Highest-signal resume keywords
Cash Handling ExperienceCustomer Service SkillsCore System ProficiencyAttention to DetailInterpersonal Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Cashier Checks ProcessingWire TransfersLoan ProcessingATM/Debit Card CreationRemote Check CaptureAccount Opening and ClosingDeposit ProcessingPayment ProcessingStop Payment ProcessingDocument Filing
Soft Skills
AdaptabilityFlexibilityOrganizational SkillsHonestyAccountability
Tools & Technologies
Core SystemCRMImaging SoftwareComputer Technology
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Credit UnionMember ServicesCash SecurityFinancial TransactionsMember Account Management
About the role
Key responsibilities & impact- Serve as the primary point of contact for members at Indiana Members Credit Union
- Process deposits, withdrawals, loans, credit card cash advances, payments, money orders, cashier checks, corporate checks, wire transfers, payroll deduction forms and direct deposit forms
- Cross-sell products and services and identify members' needs
- Update member accounts and handle member problems and complaints
- Access safe deposit boxes when applicable
- Handle and maintain security of large amounts of cash
- Communicate with back-office departments regarding assistance and member requests
- Open and close accounts, certificates and other products
- Create and order ATM/debit cards
- Process stop payments and print member statements and histories
- Perform remote capture of checks
- Balance the cash drawer daily
- Assist with night deposits and ATM deposits
- Count cash deliveries, balance ATMs, file documents, maintain branch cleanliness and organization, stock lobby supplies and assist with end-of-day duties
Requirements
What you’ll need- High school diploma, GED or equivalent
- Previous cash handling and customer service experience
- Fluent in the English language
- Basic computer and technology skills
- Attention to detail, adaptability, flexibility and organizational skills
- Excellent interpersonal and customer service skills
- Honest, accountable, and able to maintain confidentiality
- Skilled in use of core system, CRM and imaging once training is completed
- Ability to stand or sit for an extended period of time
- Ability to view a computer monitor for an extended period of time
- Ability to touch, feel, lift, operate and control equipment, tools and objects with the hands
- Ability to carry and lift up to 25 lbs.
- Minimal to no travel required