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Teller
Indiana Members Credit Union. Serve as the primary point of contact for members at Indiana Members Credit Union .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and attention to detail while managing cash handling and member account services. Proficient in processing transactions and maintaining confidentiality in a credit union environment.
Highest-signal resume keywords
Cash Handling ExperienceCustomer Service SkillsCore System ProficiencyAttention to DetailFluency in English
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Transaction ProcessingAccount ManagementLoan ProcessingDeposit ProcessingRemote Check CaptureATM/Debit Card CreationPayroll Deduction ProcessingWire Transfer ProcessingStop Payment ProcessingCash Drawer Balancing
Soft Skills
Interpersonal SkillsOrganizational SkillsAdaptabilityFlexibilityHonesty
Tools & Technologies
CRM SoftwareImaging SoftwareCore Banking System
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Credit UnionMember ServicesCashier ChecksMoney OrdersCorporate ChecksSafe Deposit Boxes
About the role
Key responsibilities & impact- Serve as the primary point of contact for members at Indiana Members Credit Union
- Process deposits, withdrawals, loans, credit card cash advances, payments, money orders, cashier checks, corporate checks, and wire transfers
- Cross-sell products and services and provide information about credit union offerings
- Update member accounts and handle member problems and complaints
- Complete payroll deduction and direct deposit forms
- Access safe deposit boxes when applicable
- Handle and maintain security of large amounts of cash
- Communicate with back-office departments regarding assistance and member requests
- Open and close accounts, certificates, and related products
- Create and order ATM/debit cards
- Process stop payments and print member statements and histories
- Perform remote check capture
- Balance the cash drawer daily
- Assist with night deposits and ATM deposits
- Count cash deliveries and balance the ATM
- File documents and keep the teller area and branch clean and organized
- Assist with end-of-day duties and stock the lobby with supplies
Requirements
What you’ll need- Fluent in the English language
- Basic computer and technology skills
- Attention to detail, adaptability, flexibility, and organizational skills
- Excellent interpersonal and customer service skills
- Honest, accountable, and able to maintain confidentiality
- Skilled in use of core system, CRM, and imaging once training is completed
- High school diploma, GED, or equivalent
- Previous cash handling and customer service experience
- Ability to stand or sit for extended periods
- Ability to view a computer monitor for extended periods
- Ability to touch, feel, lift, operate, and control equipment, tools, and objects with the hands
- Ability to reach and carry/lift up to 25 lbs.
- Minimal to no travel required