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Teller
Indiana Members Credit Union. Serve as the primary point of contact for members at Indiana Members Credit Union .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in cash handling, customer service, and account management while maintaining confidentiality and security. Capable of effectively communicating with members and back-office departments to address needs and resolve issues.
Highest-signal resume keywords
Cash Handling ExperienceCustomer Service SkillsCore System ProficiencyAttention To DetailFluency In English
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Deposits ProcessingWithdrawals ProcessingLoan ProcessingCross-Selling ProductsAccount ManagementATM/Debit Card CreationCheck ProcessingCash Drawer BalancingRemote Capture Of ChecksPayroll Deduction Processing
Soft Skills
Interpersonal SkillsOrganizational SkillsAdaptabilityFlexibilityHonesty
Tools & Technologies
CRM SoftwareImaging SoftwareCore Banking System
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Credit UnionMember ServicesCashier ChecksWire TransfersSafe Deposit Boxes
About the role
Key responsibilities & impact- Serve as the primary point of contact for members at Indiana Members Credit Union
- Process deposits, withdrawals, loans, credit card cash advances, payments, money orders, cashier checks, corporate checks, wire transfers, payroll deduction forms, and direct deposit forms
- Cross-sell products and services and identify members’ needs
- Update member accounts and handle member problems and complaints
- Access safe deposit boxes when applicable
- Handle and maintain the security of large amounts of cash
- Communicate with back-office departments regarding assistance and member requests
- Open and close accounts and certificates
- Create and order ATM/debit cards
- Process stop payments and print member statements and histories
- Perform remote capture of checks
- Balance the cash drawer daily
- Assist with night deposits and ATM deposits
- Count cash deliveries and balance the ATM
- File, maintain a clean and organized teller area and branch, stock lobby supplies, and assist with end-of-day duties
Requirements
What you’ll need- Fluent in the English language
- Basic computer and technology skills
- Attention to detail, adaptability, flexibility, and organizational skills
- Excellent interpersonal and customer service skills
- Honest, accountable, and able to maintain confidentiality
- Skilled in use of core system, CRM, and imaging once training is completed
- High school diploma, GED, or equivalent
- Previous cash handling and customer service experience
- Ability to stand or sit for an extended period of time
- Ability to view a computer monitor for an extended period of time
- Ability to touch, feel, lift, operate, and control equipment, tools, and objects with the hands
- Ability to reach and carry/lift up to 25 lbs.
- Minimal to no travel required