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Teller
Indiana Members Credit Union. Serve as the primary point of contact for members at Indiana Members Credit Union .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in cash handling, customer service, and account management within a credit union environment. Capable of maintaining confidentiality and security while effectively communicating with members and back-office departments.
Highest-signal resume keywords
Cash Handling ExperienceCustomer Service SkillsCore System ProficiencyAttention to DetailFluency in English
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Deposits ProcessingWithdrawals ProcessingLoan ProcessingCredit Card Cash AdvancesWire TransfersRemote Check CaptureATM/Debit Card CreationStop Payments ProcessingAccount Opening and ClosingCash Drawer Balancing
Soft Skills
Interpersonal SkillsOrganizational SkillsAdaptabilityFlexibilityHonesty and Accountability
Tools & Technologies
Core SystemCRMImaging SoftwareComputer Technology
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Credit UnionMember ServicesCash SecurityFinancial TransactionsCustomer Account Management
About the role
Key responsibilities & impact- Serve as the primary point of contact for members at Indiana Members Credit Union
- Process deposits, withdrawals, loan and credit card cash advances, payments, money orders, cashier’s checks, corporate checks, wire transfers, payroll deduction forms, and direct deposit forms
- Cross-sell products and services and provide information about credit union offerings
- Update member accounts and handle member problems and complaints
- Access safe deposit boxes when applicable
- Handle and maintain the security of large amounts of cash
- Communicate with back-office departments regarding assistance and member requests
- Open and close accounts, certificates, and other products
- Create and order ATM/debit cards
- Process stop payments and print member statements and histories
- Perform remote check capture
- Balance the cash drawer daily
- Assist with night deposits and ATM deposits
- Count cash deliveries, balance ATMs, file documents, maintain a clean and organized teller area and branch, assist with end-of-day duties, and stock lobby supplies
- Perform other branch duties as assigned
Requirements
What you’ll need- Fluent in the English language
- Basic computer and technology skills
- Attention to detail, adaptability, flexibility, and organizational skills
- Excellent interpersonal and customer service skills
- Honest, accountable, and able to maintain confidentiality
- Skilled in use of core system, CRM, and imaging once training is completed
- High school diploma, GED, or equivalent
- Previous cash handling and customer service experience
- Ability to stand or sit for an extended period of time
- Ability to view a computer monitor for an extended period of time
- Ability to touch, feel, lift, operate, and control equipment, tools, and objects with the hands
- Ability to reach and carry/lift up to 25 lbs.
- Minimal to no travel required