Teller Supervisor

Indiana Members Credit Union

. Manage daily teller operations to ensure accuracy, efficiency, and outstanding member service .

Posted 10/10/2026full-timeCarmel • United StatesJunior💰 $21 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing teller operations, ensuring accuracy and efficiency while providing outstanding member service. Proficient in using core systems like Episys and Synapsys, with strong organizational and interpersonal skills to effectively supervise staff and handle member transactions.

Highest-signal resume keywords

Teller Operations ManagementEpisys ExpertiseSynapsys ProficiencyCustomer Service SkillsCredit Union Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Transaction ProcessingVault BalancingCash HandlingDocument ScanningATM ManagementProblem-SolvingStaff TrainingSecurity ProceduresEnd-of-Month ReportingPetty Cash Processing

Soft Skills

Attention to DetailAdaptabilityFlexibilityInterpersonal SkillsConfidentiality

Tools & Technologies

Core SystemCRMImaging System

Certifications & Qualifications

High School DiplomaGEDTeller Supervisor Training

Industry Keywords

Credit UnionMember ServiceTeller SupervisionCash ManagementSecurity Procedures

Tech Stack

Tools & technologies

Vault

About the role

Key responsibilities & impact

Manage daily teller operations to ensure accuracy, efficiency, and outstanding member service
Supervise tellers and inform/train staff on new products, procedures, and policies
Ensure all tellers, the branch, and vault balance daily
Resolve transaction issues and assist employees with problem-solving and questions
Order and detail Brinks cash; supply cash to tellers
Process member transactions, accounts, certificates, stop payments, statements, histories, ATM/debit cards, remote check capture, and document scanning
Open and access safe deposit boxes when applicable
Handle and secure large amounts of cash, including balancing and supplying ATMs and cash dispensers
Communicate with branch management, branch staff, and back-office departments regarding assistance and member requests
Change security tapes and test alarms monthly
Manage daily and Saturday staffing schedules
Supervise night deposits, ATM deposits, wire transfers, large currency reports, deceased-member matters, and irate-member situations
Prepare coin for pickup and compile end-of-month work
Open and close the branch
Complete pool teller evaluations, maintain bait-money logs, and pull imaging-system reports
Conduct semiannual branch security meetings
Process petty cash when necessary
Attend credit union meetings as scheduled

Requirements

What you’ll need

Fluent in the English language
Basic computer and technology skills
Attention to detail, adaptability, flexibility, and organizational skills
Excellent interpersonal and customer service skills
Honest, accountable, and able to maintain confidentiality
Skilled in use of core system, CRM, and imaging once training is completed
High school diploma, GED, or equivalent
12 months of credit union or similar experience
Completion of internal Teller Supervisor and other required training programs
Expert in use of Episys and Synapsys
Satisfactory completion of Advanced Basics of Products and Services
Ability to stand or sit for long periods
Ability to view a computer monitor for extended periods
Ability to handle, lift, operate, and control equipment, tools, and objects with the hands
Ability to reach