Product Manager

indibit GmbH

. Actively shape the continued development of edoop, software designed for schools .

Posted 10/14/2026full-timeBayreuth • GermanyMid-LevelSenior💰 €38,000 - €42,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer relationships and product development processes, with a strong focus on communication and organizational skills. Proficient in leveraging customer feedback to drive product enhancements and ensure high levels of customer satisfaction.

Highest-signal resume keywords

SaaS ExperienceKey Account ManagementCustomer Feedback ManagementGerman Language Proficiency (C1/C2)Organizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product Development ProcessesCustomer Feedback StructuringKey Performance Indicators (KPIs)Quality AssuranceHelpdesk Management

Soft Skills

Excellent Communication SkillsProactive MindsetConfident Customer EngagementPersuasive CommunicationRelationship Building

Tools & Technologies

Helpdesk SoftwareKnowledge Base Tools

Industry Keywords

Public-Sector ClientsTrade Fair RepresentationCustomer SatisfactionDigital Products

About the role

Key responsibilities & impact

Actively shape the continued development of edoop, software designed for schools
Serve as the central liaison between teachers, school administrators, parents, sales, and product development
Collect, structure, and prioritize customer feedback from everyday school operations
Lead the Helpdesk team, with a focus on prioritization and quality assurance
Build a practical knowledge base and documentation
Define and monitor key performance indicators such as SLAs, resolution rates, and customer satisfaction
Derive priorities for product development, support, and sales
Manage and expand existing customer relationships in a key account management capacity
Represent the company at trade fairs, engage with public-sector customers, and deliver product presentations
Communicate customer feedback to the product development team

Requirements

What you’ll need

Experience with digital products (SaaS)
Practical knowledge of processes related to product development, rollouts, and customer feedback
Understanding of technical concepts and the ability to act as a liaison between development and customers
Initial experience taking responsibility for a product, team, or customer-focused project
Experience in (key) account management is a plus
Confident and persuasive manner in customer communications
Ability to build and maintain long-term customer relationships
Strong organizational skills and a proactive mindset
Excellent communication skills
German language proficiency at C1/C2 level
Experience working with government or public-sector clients is an advantage

Benefits

Comp & perks

Flexible working hours and flexible home-office arrangements
Friendly company culture with regular events
A secure outlook through a long-term, sustainable business model
Occupational health and wellness programs
Public transport pass
Company bike leasing
Access to discounts from numerous brands
Attractive employer contribution to occupational pension plans
Working hours: 35 to 40 hours per week
Actively shape your future