indibit GmbH

Product Manager

• Actively shape the continued development of edoop, software designed for schools
• Serve as the central liaison between teachers, school administrators, parents, sales, and product development
• Collect, structure, and prioritize customer feedback from everyday school operations
• Lead the Helpdesk team, with a focus on prioritization and quality assurance
• Build a practical knowledge base and documentation
• Define and monitor key performance indicators such as SLAs, resolution rates, and customer satisfaction
• Derive priorities for product development, support, and sales
• Manage and expand existing customer relationships in a key account management capacity
• Represent the company at trade fairs, engage with public-sector customers, and deliver product presentations
• Communicate customer feedback to the product development team

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