Field Service Manager

Indra Group

. Lead and coordinate a team of field engineers across multiple locations .

Posted 10/6/2026contractGreenford • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and coordination of field engineering teams, ensuring effective resource allocation and adherence to health, safety, quality, and compliance standards. Capable of monitoring operational performance and implementing process improvements while maintaining excellent communication with stakeholders.

Highest-signal resume keywords

Field Engineering Team LeadershipIncident Response ManagementKPI Monitoring and ReportingProcess Improvement CapabilityHealth and Safety Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Field Engineering CoordinationResource AllocationCorrective MaintenancePreventive MaintenanceOperational Performance MonitoringIncident ReportingProcess ImprovementEscalation ManagementContractual Commitment AwarenessPerformance Reporting

Soft Skills

LeadershipCollaborationCoachingProblem-SolvingCommunication

Industry Keywords

Health and SafetyQuality StandardsOperational TargetsService LevelsField OperationsTransport TechnologyStakeholder Relationship ManagementContinuous ImprovementFast-Paced EnvironmentAccountability

About the role

Key responsibilities & impact

Lead and coordinate a team of field engineers across multiple locations
Plan and allocate engineering resources to meet maintenance schedules, operational requirements and contractual commitments
Oversee incident response, corrective maintenance, preventive maintenance and field interventions
Monitor performance against agreed service levels, KPIs and operational targets
Act as the primary escalation point for field-based operational issues
Work collaboratively with internal teams and stakeholders to resolve incidents and issues
Provide leadership, coaching and guidance to field engineering teams
Ensure maintenance activities, incidents and interventions are accurately recorded and reported
Monitor health, safety, quality and compliance across field operations
Identify opportunities to improve processes, procedures and working practices
Provide regular updates to senior management on operational performance, risks, issues and resource requirements
Support delivery and ongoing performance of the wider transport technology programme

Requirements

What you’ll need

Experience leading and coordinating field engineering teams
Ability to plan and allocate engineering resources across multiple locations
Experience overseeing incident response, corrective maintenance, preventive maintenance and field interventions
Ability to monitor service levels, KPIs and operational targets
Experience managing escalations and operational issues
Strong collaboration with internal teams and stakeholders
Leadership, coaching and guidance skills
Ability to accurately record and report maintenance activities, incidents and interventions
Knowledge of health, safety, quality and compliance requirements
Process improvement capability
Ability to report operational performance, risks, issues and resource requirements to senior management
Organised and effective people leadership
Ability to work in a fast-paced operational environment with competing priorities
Calm and structured approach to incidents, escalations and unexpected challenges
Decision-making and ownership of operational issues
Excellent communication and stakeholder relationship-building skills
Proactive problem-solving ability
Commitment to safety, quality and operational standards
Commercial and operational awareness, including contractual commitments
Adaptability across multiple locations and teams
Continuous improvement mindset
Professionalism, accountability and customer-focused approach

Benefits

Comp & perks

25 days per annum + 8 days bank holidays (options to buy/sell days)
Pension – 4% employee and 4% employer
Private medical insurance (including dental & optical)
Life assurance
Income protection
Employee assistance programs
Flexible/remote working options
Charitable initiatives
Social events (formal & informal)
Learning and development programs
Innovative & collaborative work environment