Indra Group

Operations

• Coordinate completion of estimating tasks to ensure on-time, in-full delivery for bid submissions.
• Generate Offer Pricing Worksheets (OPW) from Application Engineers’ Integrated Parts Catalogue (IPC) loaded jobs.
• Build relationships with internal customers and stakeholders to provide high customer service.
• Follow estimating processes and identify and implement agreed process efficiencies.
• Control process changes through the Product Data Management (PDM) process change tool.
• Obtain and apply costs from third-party quotes, including packaging, shipping, exchange rates, warranties, and durations.
• Liaise with Application Engineers and Programme Managers to agree Non-Recurring Expenses (NRCs).
• Present OPW cost sheets and obtain departmental and company sign-offs.
• Maintain and improve the OPW cost template or identify alternative estimating solutions.
• Contribute to or lead process improvements and foster a quality culture.
• Collaborate with departments, external customers, suppliers, and agencies.
• Perform other duties agreed with Line Management.

Operations Estimator

Business Analyst

• Identify, analyse, document and validate business, functional and non-functional requirements
• Interpret Proteus contractual obligations and translate them into clear, measurable and testable requirements
• Maintain traceability from contractual and business requirements through design, implementation, testing and acceptance
• Facilitate requirements workshops and reviews with business, operational, technical and contractual stakeholders
• Review Requirements Documents, System Impact Assessments, HLDs, LLDs, interface specifications and Service Acceptance Criteria
• Support Technical Change governance, Technical Authority Meetings and service assurance activities
• Identify requirements gaps, risks, assumptions, dependencies and compliance issues
• Assess operational, process, data, reporting and tooling impacts of proposed changes
• Maintain approved requirements baselines and support impact assessment and change control
• Ensure evidence demonstrates how requirements have been implemented, tested and accepted
• Provide the link between TfL SMEs, operational teams, architects, service designers and delivery teams
• Deliver requirements, traceability matrices, compliance and gap assessments, impact assessments, acceptance criteria, assurance artefacts, baselines and acceptance evidence

Senior Business Analyst

Business Development Rep

• Provide BD and/or bid support to Business Development Managers
• Coordinate BD support activities for a specific region and work to deadlines
• Prepare quotations and follow up for feedback while maintaining customer communication
• Understand, prepare and obtain stakeholder approval for pricing strategies
• Account for currency, pricing and margin fluctuations when preparing quotations
• Ensure the bid process is followed
• Produce supporting quotation/bid documentation, including Manufacturers Authorisation Letters
• Review and log customer orders to ensure quoted scope and terms are followed
• Coordinate with international customers and internal stakeholders to deliver accurate, timely proposals

Business Development Support Coordinator

Support Engineer

• Support transition activities by acquiring service knowledge, reviewing operational artefacts and contributing to transition readiness evidence, including Knowledge Transfer, Shadowing and Reverse Shadowing outcomes
• Provide second-line application support for back-office systems, including system operation, technical troubleshooting, incident resolution, root cause analysis and controlled escalation to specialist resolver groups
• Operate fraud prevention processes, including transaction reviews, daily fraud checks, hotlist administration and investigation of actual or suspected fraud cases
• Analyse transactional and operational data to identify anomalies, service issues, fraud indicators and improvement opportunities
• Review, maintain and help create SOPs, runbooks, support guides and knowledge articles
• Support operational reporting, including service level inputs, performance data collection, trend analysis and governance evidence
• Liaise with application, database, infrastructure, development, test, service management and customer teams to resolve incidents and protect service continuity
• Contribute to continuous improvement by identifying process weaknesses, recommending improvements and embedding lessons learned into BAU support practices

Application Support Analyst

• Participate in Mobilisation, Knowledge Transfer, Shadowing and Reverse Shadowing activities, capturing operational knowledge and evidencing readiness against agreed criteria
• Support the review, preparation and improvement of SOPs, runbooks, support guides and knowledge articles required for a controlled transition and sustainable operation
• Identify knowledge gaps, procedural weaknesses and operational risks, escalating findings and contributing to remediation actions before service takeover
• Provide 2nd and 3rd line application support for internal and external stakeholders across business-critical Back Office systems
• Carry out software and code deployments across test and production environments in accordance with approved release, change and security processes
• Administer and maintain application environments, monitoring performance, investigating incidents and supporting service restoration activities
• Liaise with customer teams, incumbent supplier SMEs, resolver groups and test teams to investigate and resolve application, environment and deployment issues
• Contribute to operational process improvements, documentation quality and service optimisation initiatives during transition and Early Life Support
• Communicate with technical and non-technical audiences while maintaining a customer-focused approach and adhering to security, quality and governance expectations

Implementation Support Analyst

Database Administrator

• Participate in mobilisation, knowledge transfer, shadowing, reverse shadowing and readiness activities.
• Capture and validate Oracle Database operational knowledge, dependencies and evidence before ownership transfer.
• Administer, maintain and support production, test and development Oracle database environments.
• Perform performance tuning, troubleshooting, database configuration, user administration, maintenance tasks and reporting systems support.
• Support backup supervision, disaster recovery planning and testing, Business Continuity controls, database health monitoring and rapid service restoration.
• Collaborate with application and development teams on databases, stored procedures, database structures and processes.
• Support reliable integrations and automated data flows between business systems.
• Review and create SOPs, runbooks and knowledge articles.
• Identify automation and optimisation opportunities.
• Work within ITIL-aligned Incident, Problem, Change and Configuration Management processes.
• Collaborate with customer stakeholders, incumbent supplier SMEs, service management, infrastructure, application support, security and programme teams.

Oracle Database Administrator

Engineer

• Support specification, design, implementation and validation of AOCS and FDIR algorithms for Earth-observation, interplanetary and ADR/IOS satellites, launchers, and re-entry vehicles
• Implement GNC/AOCS algorithms using model-based design
• Design, implement and test simulators
• Simulate dynamic systems
• Develop mathematical models
• Specify and validate GNC/AOCS solutions
• Analyse and trade off hardware solutions
• Interface with the overall system team
• Provide technical and team management

Senior GNC/AOCS Engineer

• Participate in mobilisation, knowledge transfer, shadowing, reverse shadowing and readiness activities
• Capture and validate SQL Server operational knowledge, dependencies and evidence before ownership transfer
• Administer, maintain and support production, test and development SQL Server environments
• Perform performance tuning, troubleshooting, database configuration, user administration, maintenance tasks and reporting systems support
• Support backup supervision, disaster recovery planning and testing, Business Continuity controls, database health monitoring and rapid service restoration
• Collaborate with application and development teams to review SQL, stored procedures, database structures and processes
• Support reliable integrations and automated data flows between business systems
• Review and create SOPs, runbooks and knowledge articles
• Identify automation and optimisation opportunities
• Work within ITIL-aligned Incident, Problem, Change and Configuration Management processes
• Work closely with customer stakeholders, incumbent supplier SMEs, application support teams, service management functions, security representatives and programme leadership

SQL Database Administrator

Network Engineer

• Support incoming service transition and project implementation activities, including technical delivery, operational readiness, testing, documentation and handover into BAU operations.
• Support stable ongoing network services by managing network-related incidents, service requests and escalations in line with agreed service levels.
• Contribute to network transformation initiatives through technical input, implementation support, migration assistance and specialist engineering expertise.
• Install, configure, commission and support routers, switches, firewalls, load balancers and associated connectivity services.
• Provide input into network design, technical options, equipment recommendations and deployment approaches.
• Monitor network performance and availability, perform health checks, identify risks or degradation and support corrective actions.
• Administer and troubleshoot MPLS, BGP, OSPF, IPsec, VLANs, spanning tree, QoS, remote access and secure routing solutions.
• Support network change planning, implementation, communications and procedural compliance.
• Create and maintain network documentation, operational procedures and knowledge articles.
• Support network availability, performance, scalability and security through traffic management, WAN optimisation, caching, firewalling, encryption and quality-of-service techniques.

Senior Network Engineer

Full-stack Engineer

• Design, develop, test, and maintain high-quality software components
• Own significant features or services and address technical debt and stability concerns
• Implement complex components and integrations within established architectural patterns
• Collaborate with Principal Engineers, Architects, Product, safety, operational, and engineering teams
• Contribute to planning, estimation, task breakdown, and predictable delivery
• Communicate progress, risks, and dependencies
• Deliver work through the full development lifecycle from design through production support
• Support production-system reliability, performance, and availability
• Investigate issues, perform root cause analysis, and improve system resilience
• Design for monitoring, logging, operability, and supportability
• Participate in code reviews and improve engineering processes, tooling, and team practices
• Ensure compliance with engineering, architectural, safety, regulatory, and operational requirements
• Support documentation and audit requirements
• Mentor less experienced engineers and contribute to knowledge sharing

Senior Software Development Engineer

Technical Project Manager

• Provide senior project management leadership across the technical and operational workstreams required to transition the NGT Solution into a fully operational Managed Service
• Manage the end-to-end delivery journey from development and integration through SIT, UAT, Operational Readiness Testing (ORT), Pilot, Go-Live, Hypercare and transition to BAU/OPEX
• Bring together requirements, plans, milestones, dependencies and deliverables from each operational and technical workstream into a single integrated delivery plan
• Ensure people, processes, technology, suppliers, documentation, training and support capabilities required to operate the service are delivered and ready at the appropriate stage
• Understand end-to-end production service operations and challenge technical and operational workstream leads
• Identify gaps and dependencies and drive delivery to closure
• Manage client expectations and communicate complex delivery issues clearly
• Present effectively at senior management, client governance and Board level
• Manage integrated delivery planning, workstreams, service integration, dependencies, requirements traceability, scheduling, RAID and decisions
• Coordinate cross-functional teams, suppliers and internal delivery organisations
• Lead operational readiness, production supportability, change and release dependencies, and transition to BAU/OPEX

Manager

• Lead the day-to-day management and governance of ICT services supporting NGT
• Act as the primary ICT point of contact for the client on technology-service matters
• Lead and coordinate ICT resources and activities across infrastructure, networks and communications, cloud services and technical operations
• Coordinate with Cybersecurity, Applications, Service Desk and external suppliers and partners
• Maintain oversight of ICT service availability, capacity, stability, resilience and performance
• Monitor and ensure achievement of contractual SLAs, KPIs and PIs, with corrective actions where required
• Prepare and present ICT service reports, dashboards, risks, issues and governance updates
• Provide ICT leadership during Major Incidents and mobilise technical teams and suppliers
• Own and coordinate ICT Problem Management actions
• Identify, assess and manage operational and technological risks
• Coordinate ICT requirements and dependencies for Change, Release and Transition Management
• Ensure infrastructure and ICT services are operationally ready and supportable before Production
• Oversee ICT Business Continuity, Disaster Recovery, resilience and recovery capabilities
• Work with Security on cybersecurity requirements, vulnerabilities, security incidents and remediation
• Work with Applications & Back Office Services on hosting, infrastructure, connectivity, integration and technical dependencies
• Support strategic planning, capacity planning, technology lifecycle, obsolescence and roadmap activities
• Manage ICT supplier performance and contractual deliverables
• Maintain ICT documentation, operational procedures, support arrangements and technical knowledge
• Drive continuous service improvement across ICT service quality, resilience, efficiency and operational performance

ICT Manager

Revenue Operations

• Lead and manage sales operations across all retail channels, including ticket machines, ticket offices, and the wider retail network.
• Ensure end-to-end revenue integrity, including accurate capture, reconciliation, and reporting of sales data.
• Oversee fare media and cash payment processes, including authorisation, merchant acquirer settlement, and transaction reconciliation.
• Oversee fare media issuance and enablement, including individual and bulk encoding, fare product loading, and secure logistical distribution.
• Prepare sales, revenue, budget, forecast, and variance reports for the client.
• Act as the primary commercial and revenue interface with the client, leading discussions on sales performance, revenue assurance, and financial matters.
• Provide leadership across sales, retail operations, and revenue functions, establishing controls, processes, and performance measures.

Sales and Revenue Manager

Project Manager

• Lead end-to-end programme delivery, from mobilisation through to transition into live operations
• Own and manage integrated programme plans across all workstreams
• Operate at board / executive level, including reporting and decision-making
• Manage programme governance, reporting, and control structures
• Oversee budget, scope, and delivery performance
• Lead cross-functional teams and external vendors
• Manage large, geographically distributed teams across countries and cultures
• Drive stakeholder alignment across complex environments
• Ensure risk, issue, and change management
• Lead transition into BAU and ensure operational readiness
• Manage, understand, and apply all testing, pilot phases, and go-live execution
• Act as a client-facing programme lead and maintain strong stakeholder relationships