Senior Fraud Support Analyst

Indra Group

. Work initially during the transition phase of a large project and subsequently provide ongoing support to critical back-office applications and fraud management services .

Posted 10/22/2026full-timeRedhill • United KingdomSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in fraud analysis, prevention, and risk management, with strong analytical skills to interpret complex datasets and identify anomalies. Proficient in using reporting and data-analysis tools, with a solid understanding of transactional systems and operational processes.

Highest-signal resume keywords

Fraud AnalysisSQLPower BIData AnalysisFraud Prevention

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Fraud AnalysisRisk AnalysisTransaction MonitoringData InterpretationAnomaly DetectionOperational ReportingFraud Detection RulesEvidence DocumentationCase ManagementData Protection

Soft Skills

Analytical SkillsClear CommunicationCollaborationAttention to DetailIntegrity

Tools & Technologies

SQLPower BIExcelBMC HelixOracleSQL ServerPowerShell

Certifications & Qualifications

ITIL FoundationRelevant Transport/Payments CertificationFormal Fraud Qualification

Industry Keywords

Fraud ManagementPayments OperationsDigital WalletsContactless PaymentsTicketing SystemsEMV PaymentsChargebacksFraud Risk RegisterGovernance MeetingsInformation Security

Tech Stack

Tools & technologies

Cyber SecurityOracleSQL

About the role

Key responsibilities & impact

Work initially during the transition phase of a large project and subsequently provide ongoing support to critical back-office applications and fraud management services
Prepare for operational readiness as part of the Fraud Reduction team
Work with customer stakeholders, incumbent supplier SMEs, technical resolver groups and service management functions to capture knowledge, validate procedures and prepare the service for continued operation
Create and monitor reports and suggest improvements to reduce fraud across the client’s network
Monitor system activity, transaction data and operational reports to identify suspicious behaviour, anomalies, fraud patterns and emerging risks
Perform initial and detailed analysis of potential fraud events, validate findings across relevant data sources and document evidence and rationale
Support fraud investigations by gathering and analysing transaction records, system logs, case information and other relevant data
Produce daily, weekly, periodic and ad hoc fraud reports, dashboards and trend analysis with findings and recommended follow-up actions
Maintain accurate case records and support updates to the Fraud Risk Register, action logs and supporting documentation
Assess the effectiveness of mitigation measures, detection rules, reports, hotlists and operational controls; highlight gaps or unintended impacts
Escalate suspected or confirmed fraud according to agreed procedures, priorities and reporting timelines
Support the Fraud Reduction Manager with materials for internal fraud analysis meetings and customer governance forums
Work with Back Office Support, IT, cybersecurity, payments, retail, Service Desk, incident management and other operational teams to investigate and resolve fraud-related issues
Support review, testing and refinement of fraud detection rules, monitoring scripts, dashboards, automated alerts and analytical tools
Contribute to identifying new fraud typologies across open-loop payments, closed-loop ticketing, retail agents, staff activity and third parties
Keep up to date with fraud trends in public transport, contactless payments, digital wallets and ticketing systems, and share relevant insights
Contribute to lessons learned, knowledge articles, operational procedures, training materials and fraud awareness activities
Handle fraud-related information securely and in line with information security, confidentiality and data protection requirements

Requirements

What you’ll need

Experience in fraud analysis, fraud prevention, revenue protection, risk analysis, payments operations, transaction monitoring or a comparable analytical role
Strong analytical skills and ability to interpret large or complex datasets, identify anomalies, test hypotheses and communicate evidence-based conclusions
Experience using reporting, dashboarding or data-analysis tools
Practical knowledge of SQL, Power BI, Excel or similar tools is advantageous
Ability to investigate issues systematically, correlate information from multiple sources and maintain clear, auditable records
Understanding of transactional systems, back-office processes, incident management or the payment and ticketing lifecycle
Clear written and verbal communication skills for technical, analytical, operational and non-technical stakeholders
Ability to prioritise competing cases, work accurately to reporting deadlines and operate effectively in a complex, high-volume environment
Strong collaboration skills across technical, operational, cybersecurity and customer-facing teams
High standards of integrity, confidentiality, judgement and attention to detail
Previous supervisory/management experience
BA/BSc in Information Technology, Computer Science, Engineering or a related discipline, or equivalent professional experience
Desirable: experience in transport ticketing, account-based ticketing, contactless payments, retail-agent schemes or digital platforms
Desirable: familiarity with EMV payments, digital wallets, tokenisation, hotlists or deny lists, chargebacks, card-not-present fraud, fare evasion or concessionary travel products
Desirable: exposure to rule-based fraud detection, anomaly detection, machine-learning outputs or fraud case-management tools
Desirable: experience supporting fraud risk registers, investigations, control testing, operational reporting or governance meetings
Desirable: knowledge of data protection, information security and evidence-handling requirements
ITIL Foundation or equivalent practical Service Management experience is desirable
Oracle, SQL Server, PowerShell, BMC Helix, security, PCI DSS or relevant transport/payments certification is desirable
Formal Fraud qualification is desirable
Ability to pass baseline security/background checks
Must have UK right to work; Indra cannot sponsor work visas
Able to interpret and adhere to existing procedures

Benefits

Comp & perks

25 days per annum + 8 days bank holidays (options to buy/sell days)
Pension – 4% employee and 4% employer
Private medical insurance (including dental & optical)
Life assurance
Income protection
Employee assistance programs
Flexible/remote working options
Charitable initiatives
Social events (formal & informal)
Learning and development programs
Innovative & collaborative work environment