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Senior IT Systems Administrator, BMC Helix ITSM Implementations
Indra Group. Lead the due diligence process, Analysis, Design and Transition phases for migration from ServiceNow to BMC Helix ITSM.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive expertise in BMC Helix ITSM deployments, including implementation, configuration, and customization, while effectively leading due diligence and migration processes from ServiceNow. Strong ability to collaborate with diverse stakeholders and deliver strategic recommendations based on comprehensive assessments.
Highest-signal resume keywords
BMC Helix ITSM ImplementationServiceNow AnalysisDue Diligence ExperienceTechnical Design LeadershipInterpersonal Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
BMC Helix ITSMConfigurationCustomizationDevelopmentARSystemBMC Helix Innovation SuiteSmart ITCMDBChange ManagementIncident/Problem Management
Soft Skills
Interpersonal SkillsCommunication SkillsStakeholder EngagementKnowledge Gathering
Tools & Technologies
BMC Helix ITSMServiceNowOn-Prem/SaaS EnvironmentsContainer-Based Approach
Industry Keywords
ITSM MigrationDue DiligenceProcess DocumentationWorkflow MappingRisk Assessment
Tech Stack
Tools & technologiesITSMServiceNow
About the role
Key responsibilities & impact- Lead the due diligence process, Analysis, Design and Transition phases for migration from ServiceNow to BMC Helix ITSM.
- Lead the analysis and technical and functional design, as well as the future implementation of BMC Helix ITSM, replacing an existing ServiceNow system.
- Conduct a comprehensive assessment of the current ITSM environment based on ServiceNow.
- Identify and document all relevant processes, configurations, customizations, and integrations.
- Map current ITSM workflows to BMC Helix equivalents and identify any gaps or complexities.
- Collaborate with technical teams, support functions, and business stakeholders to extract a full picture of the environment.
- Assess potential risks, technical challenges, and dependencies involved in the migration.
- Deliver clear documentation and strategic recommendations to inform decision-making and planning.
Requirements
What you’ll need- Minimum 9 years of experience in BMC Helix ITSM deployments, preferably in consulting or project-based work.
- Strong knowledge in implementation, configuration, customization and development of BMC Helix ITSM based on ARSystem and BMC Helix Innovation Suite.
- Strong expertise in BMC Helix ITSM – hands-on experience with modules like Smart IT, CMDB, Change Management, Incident/Problem, etc.
- Knowledge of BMC Helix deployment in On-Prem/SaaS environments using a container-based approach.
- Working knowledge of ServiceNow – capable of navigating, analysing, and understanding existing configurations and processes.
- Proven experience in due diligence, discovery, or ITSM migrations.
- Strong interpersonal and communication skills – ability to engage effectively with both technical and non-technical stakeholders.
- Skilled in gathering undocumented knowledge through interviews and workshops.
Benefits
Comp & perks- Holidays: 25 days per annum + 8 days bank holidays (options to buy/sell days).
- Pension – 4% employee and 4% employer.
- Private medical insurance (including dental & optical).
- Life assurance.
- Income protection.
- Employee assistance programs.
- Flexible/remote working options.
- Charitable initiatives.
- Social events (formal & informal).
- Learning and development programs.
- Innovative & collaborative work environment.