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Senior Principal Software Engineer
Indra Group. Provide senior technical expertise across Back Office applications .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in incident, problem, change, and release management processes aligned with ITIL practices, while providing technical guidance and support in complex operational environments. Committed to continuous improvement and effective collaboration across application support and software engineering teams.
Highest-signal resume keywords
Incident ManagementProblem ManagementChange ManagementRelease ManagementTechnical Support
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical GuidanceSoftware EngineeringApplication SupportOperational SupportData InterpretationProblem-SolvingAutomationScriptingDatabase KnowledgeFraud Management Principles
Soft Skills
Customer-FocusedStrong CommunicationCollaborativeOrganizedAttention to Detail
Tools & Technologies
Operational ToolingApplication DevelopmentCybersecurityInfrastructureAccess Technologies
Certifications & Qualifications
ITIL Foundation
Industry Keywords
PCI DSSISO 20000High-Volume Transactional PlatformsBack Office ApplicationsContinuous Improvement
Tech Stack
Tools & technologiesCyber Security
About the role
Key responsibilities & impact- Provide senior technical expertise across Back Office applications
- Support the Back Office Support Manager
- Work closely with Application Support, Fraud Management and the 24x7 BOSS team
- Investigate and resolve technical issues
- Provide technical guidance to the application team
- Facilitate collaboration across support teams
- Support escalation to Level 3 when specialist expertise is required
- Interpret technical and operational data, identify trends and contribute to improvement actions
- Work across Level 2, Level 3 and 24x7 operational support teams during incident investigation and resolution
- Support continuous improvement, knowledge sharing and efficient ways of working
- Guide other team members and maintain communication with the Back Office Support Manager and support teams
Requirements
What you’ll need- Ability to interpret technical and operational data, identify trends and contribute to appropriate improvement actions
- Strong understanding of incident, problem, change and release management processes, ideally aligned with ITIL practices
- Experience providing technical guidance and support within software engineering and/or application support teams
- Ability to build strong working relationships across application, database, infrastructure, cybersecurity, engineering and project teams
- Strong problem-solving and prioritisation skills in time-critical situations, with sound judgement on when technical issues require escalation
- Experience working effectively across Level 2, Level 3 and 24x7 operational support teams during incident investigation and resolution
- Proven experience in software engineering, application support or technical support within a complex, business-critical environment
- Committed to continuous improvement, knowledge sharing and efficient ways of working
- Customer-focused, approachable and able to support and guide other team members
- Strong attention to detail, follow-through and adherence to agreed processes
- Experience working with customers and technical stakeholders, with strong written and verbal communication skills
- Calm, responsive and solution-oriented when dealing with incidents, deadlines and technical challenges
- Self-motivated, organised and able to manage multiple competing priorities
- Reliable and collaborative, with the confidence to provide senior technical guidance while maintaining clear communication with the Back Office Support Manager and other support teams
- Exposure to application development, scripting, automation or operational tooling
- Experience working in PCI DSS or ISO 20000 environments
- Knowledge of databases, information security, access technologies and fraud-management principles
- Experience supporting transport, payments, ticketing or other high-volume transactional platforms
- Experience working across application support and software engineering teams in complex operational environments
- Bachelor’s degree in Information Technology, Computer Science, Engineering, Information Systems or a related discipline, or equivalent relevant professional experience
- ITIL Foundation or equivalent service-management knowledge
Benefits
Comp & perks- 25 days per annum + 8 days bank holidays (options to buy/sell days)
- Pension – 4% employee and 4% employer
- Private medical insurance (including dental & optical)
- Life assurance
- Income protection
- Employee assistance programs
- Flexible/remote working options
- Charitable initiatives
- Social events (formal & informal)
- Learning and development programs
- Innovative & collaborative work environment