Service Coordinator

Indra Group

. Administer and manage day-to-day OEM and third-party repair processes .

Posted 10/23/2026contractLondon • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing OEM and third-party repair processes, including repair quotations, invoicing, and documentation. Proficient in data analysis and reporting, with a strong focus on quality management and compliance with relevant standards.

Highest-signal resume keywords

Technical Repair ProcessesMicrosoft Excel ProficiencyQuality Management ProcessesData Analysis and ReportingAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Repair Process ManagementQuotation ProcessingInvoice ManagementData AnalysisRecord-Keeping SystemsPurchasing ProcessesDocumentation AccuracyElectronic Equipment HandlingISO 9001 KnowledgeReport Production

Soft Skills

Strong Communication SkillsOrganizational SkillsTeam CollaborationProactive Problem-SolvingSelf-Motivation

Tools & Technologies

Computerized Record-Keeping SystemsEmailOnline PortalsDatabases

Certifications & Qualifications

ONC QualificationHNC QualificationFull Driving Licence

Industry Keywords

OEM Repair ProcessesThird-Party Repair ManagementQuality Standards ComplianceHealth and Safety PoliciesEnvironmental Policies

About the role

Key responsibilities & impact

Administer and manage day-to-day OEM and third-party repair processes
Liaise with internal departments, OEMs and third-party repairers to meet turnaround times, cost expectations and quality standards
Manage repair quotations, raise purchase requisitions and check invoices
Monitor and chase outstanding repairs, track progress and address delays
Document repair-process changes and maintain computerised and manual records
Analyse repair fault and resolution data and produce OEM performance and cost reports
Provide customer updates and feedback where required
Coordinate equipment disposals and maintain disposal records
Administer the awaiting-spare-parts process
Provide cover for the Repair Centre Administrator
Advise management of issues affecting efficient department operation
Collaborate with technicians, supervisors, management, purchasing, accounts, stores, helpdesk teams and external repair providers
Comply with quality management, health and safety, environmental and security policies
Undertake other reasonable duties required by management

Requirements

What you’ll need

Understanding of technical repair processes and service coordination
Good working knowledge of Microsoft Excel and computer-based record-keeping systems
Awareness of purchasing processes, quotations, invoices and purchase requisitions
Understanding of quality management processes and accurate documentation
Experience in a similar technical or administrative role
Competent in Microsoft Excel, with demonstrable previous experience using spreadsheets
Confident using computers, email, online portals and databases
Strong attention to detail and ability to maintain accurate records
Good written and verbal communication skills
Ability to organise workloads, meet deadlines and follow up on outstanding tasks
Willingness and ability to manually handle packages, boxes and equipment
ONC or equivalent qualification in a relevant technical or administrative discipline (desirable)
HNC or equivalent qualification in a relevant technical or administrative discipline (desirable)
Experience analysing data and producing reports (desirable)
Previous experience handling electronic or electromechanical equipment (desirable)
Experience processing quotations, invoices, purchase orders and courier arrangements (desirable)
Working knowledge of ISO 9001 quality standards and processes (desirable)
Full driving licence (desirable)
Self-motivated, organised and detail-oriented
Ability to work independently and as part of a wider team
Excellent attention to detail and accuracy
Strong communication and interpersonal skills
Proactive approach to monitoring and progressing outstanding repairs
Ability to work with limited supervision and manage competing priorities
Flexible approach to supporting the wider Repair Centre team
Commitment to maintaining quality, safety, security and efficient working practices

Benefits

Comp & perks

25 days per annum + 8 days bank holidays (options to buy/sell days)
Pension – 4% employee and 4% employer
Private medical insurance (including dental & optical)
Life assurance
Income protection
Employee assistance programs
Flexible/remote working options
Charitable initiatives
Social events (formal & informal)
Learning and development programs
Innovative & collaborative work environment