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Technical Project Manager
Indra Group. Provide senior project management leadership across the technical and operational workstreams required to transition the NGT Solution into a fully operational Managed Service .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive project management expertise with a focus on managing complex technology and operational service transitions. Proficient in coordinating cross-functional teams, managing client expectations, and delivering integrated plans across multiple workstreams.
Highest-signal resume keywords
Senior Project Management ExperienceIT Service ManagementOperational Readiness Testing (ORT)Project Delivery MethodologiesClient-Management Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ManagementDelivery ControlRequirements TraceabilityResource ManagementDependency ManagementMilestone ManagementCritical-Path ManagementService IntegrationComplex Systems IntegrationNegotiation of Priorities
Soft Skills
CommunicationExpectation ManagementPresentation SkillsProblem-SolvingTeam Coordination
Tools & Technologies
Microsoft ProjectServiceNowMaximoCloud / AWS Environments
Certifications & Qualifications
PMPPRINCE2
Industry Keywords
Managed ServicesOperational EnvironmentsCybersecurityPCIField-Service Operations24x7 Operational Environments
Tech Stack
Tools & technologiesAWSCloudCyber SecurityITSMPMPServiceNowGo
About the role
Key responsibilities & impact- Provide senior project management leadership across the technical and operational workstreams required to transition the NGT Solution into a fully operational Managed Service
- Manage the end-to-end delivery journey from development and integration through SIT, UAT, Operational Readiness Testing (ORT), Pilot, Go-Live, Hypercare and transition to BAU/OPEX
- Bring together requirements, plans, milestones, dependencies and deliverables from each operational and technical workstream into a single integrated delivery plan
- Ensure people, processes, technology, suppliers, documentation, training and support capabilities required to operate the service are delivered and ready at the appropriate stage
- Understand end-to-end production service operations and challenge technical and operational workstream leads
- Identify gaps and dependencies and drive delivery to closure
- Manage client expectations and communicate complex delivery issues clearly
- Present effectively at senior management, client governance and Board level
- Manage integrated delivery planning, workstreams, service integration, dependencies, requirements traceability, scheduling, RAID and decisions
- Coordinate cross-functional teams, suppliers and internal delivery organisations
- Lead operational readiness, production supportability, change and release dependencies, and transition to BAU/OPEX
Requirements
What you’ll need- 7+ years' project management experience, including significant experience operating as a Senior Project Manager on complex technology, operational or Managed Services programmes
- Strong Project Management capability; this role is not intended for a PMO coordinator or project administrator
- Proven delivery experience across IT infrastructure, applications, integrations and operational service environments
- Strong understanding of end-to-end production service operations, IT Service Management and Managed Services
- Experience managing delivery across multiple technical and operational workstreams and senior subject-matter experts
- Experience managing the transition of complex solutions from development through test, service transition, operational readiness, production deployment and BAU support
- Strong client-management experience, including expectation management, negotiation of priorities and commitments, escalation management and maintaining confidence during challenging delivery periods
- Demonstrable experience preparing and presenting complex programme information to senior executives, governance boards and client leadership teams
- Ability to translate technical and operational detail into clear business-level messages covering impact, risk, options, recommendations and decisions required
- Strong RAID, dependency, milestone, critical-path and resource management
- Demonstrable experience recovering delayed or unclear workstreams and establishing delivery control
- Experience coordinating third-party suppliers and internal delivery organisations
- Strong knowledge of project delivery methodologies and tools, including Microsoft Project
- Recognised Project Management qualification such as PMP, PRINCE2 or equivalent
- Highly desirable: Public transport, ticketing, payments or other mission-critical / 24x7 operational environments
- Highly desirable: ServiceNow, Maximo or comparable ITSM / CMMS platforms
- Highly desirable: Cloud / AWS environments and complex systems integration
- Highly desirable: Cybersecurity, PCI, payments or regulated services
- Highly desirable: Field-service, hardware or device-maintenance operations
- Highly desirable: Operational Readiness Testing (ORT), service acceptance, Pilot or Go-Live mobilisation
- Highly desirable: Large-scale multi-supplier Managed Services environments
Benefits
Comp & perks- 24 days per annum + Irish bank holidays (options to buy/sell days)
- Pension – 7% employee and 7% employer
- Private medical insurance (including dental & optical)
- Flexible/hybrid working options
- Charitable initiatives
- Learning and development programs
- Travel & expense allowances
- Innovative & collaborative work environment