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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in UX Writing, Content Design, and Knowledge Management, with a focus on creating clear and usable content. Strong ability to collaborate cross-functionally and iterate content based on feedback and data analysis.
Highest-signal resume keywords
UX WritingContent DesignKnowledge ManagementCross-Functional CollaborationContent Iteration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Content CreationCustomer Journey MappingContent Guidelines DevelopmentSupport Ticket AnalysisContent Improvement
Soft Skills
Strong Written CommunicationAttention to Detail
About the role
Key responsibilities & impact- Work closely with Product Teams and take ownership of local support updates.
- Ensure the right knowledge is available at the right time.
- Think scenario first and create clear, usable content including flow descriptions, articles, and instructions.
- Partner with local Support Teams to deliver knowledge updates, gather feedback, iterate, and improve.
- Help evolve content guidelines and standards.
- Contribute to building the Content Design function from scratch.
Requirements
What you’ll need- 1+ years of experience in either UX Writing, Content Design, or Knowledge Management.
- Basic experience with analyzing support tickets or customer journey mapping (CJM).
- Strong written communication skills and attention to detail, demonstrated through a portfolio.
- Experience iterating and improving content based on feedback, research, and data.
- Strong cross-functional collaboration skills.
Benefits
Comp & perks- Help us challenge injustice by creating fair choices for millions of people across 47 countries.
- Develop your professional skills with access to mentoring, career consulting, and learning programs.
- Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
- Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
- Work alongside people who take initiative, speak openly, and challenge themselves to grow.
- Improve your language skills through co-financed courses and internal speaking clubs.
- Final benefits may vary depending on the location.