Customer Support Specialist

inDrive

. Respond to phone calls, emails, and chat messages.

Posted 9/22/2026full-timeRemote • VietnamMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills in both Vietnamese and English, with a focus on customer service excellence and attention to detail in documentation. Proficient in CRM systems and capable of managing large volumes of information effectively.

Highest-signal resume keywords

Fluent In VietnameseFluent In EnglishCRM System ProficiencyAttention To DetailCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Documentation AccuracyInformation ManagementCustomer Issue ResolutionReturns ProcessingExchanges Processing

Soft Skills

Polite CommunicationProfessional Dialogue

Tools & Technologies

PC ProficiencyBasic Office ProgramsSpecialized Software

Industry Keywords

Customer FeedbackCustomer Interaction RecordsFlexible Schedule

About the role

Key responsibilities & impact

Respond to phone calls, emails, and chat messages.
Quickly and efficiently resolve customer issues.
Process returns, exchanges, and customer complaints.
Keep records of each interaction with customers.
Update customer information in the CRM system.
Collect and forward customer feedback to relevant departments.
Inform customers about the status of their inquiries.
Work on a flexible 2-and-2 rotating schedule.

Requirements

What you’ll need

Excellent oral and written communication skills in both Vietnamese (fluent) and English.
Ability to conduct dialogue politely and professionally.
Ability to work with large volumes of information.
Attention to detail and accuracy in documentation.
Proficiency in PC and basic office programs.
Skills in working with CRM systems and other specialized software.

Benefits

Comp & perks

Help us challenge injustice by creating fair choices for millions of people across 1100+ cities in 47 countries.
Develop your professional skills with access to mentoring, career consulting, and learning programs.
Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
Work alongside people who take initiative, speak openly, and challenge themselves to grow.
Improve your language skills through co-financed courses and internal speaking clubs.
Final benefits may vary depending on the location