Customer Support Specialist

inDrive

. Responding to phone calls, emails, and chat messages .

Posted 11/9/2026full-timeRemote • TunisiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in customer service through effective communication in English and French, attention to detail in documentation, and adeptness in CRM systems. Capable of efficiently resolving customer issues while maintaining professionalism and accuracy.

Highest-signal resume keywords

Bilingual Communication SkillsCustomer Issue ResolutionCRM System ProficiencyAttention To DetailProfessional Dialogue

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Documentation AccuracyInformation ProcessingCustomer Feedback CollectionReturns ProcessingExchanges Handling

Soft Skills

Polite CommunicationProfessionalismProblem-Solving

Tools & Technologies

CRM SystemsPC ProficiencyOffice Programs

Industry Keywords

Customer ServiceCustomer InteractionCustomer Complaints

About the role

Key responsibilities & impact

Responding to phone calls, emails, and chat messages
Quickly and efficiently resolving customer issues
Processing returns, exchanges, and customer complaints
Keeping records of each interaction with customers
Updating customer information in the CRM system
Collecting and forwarding customer feedback to relevant departments
Informing customers about the status of their inquiries

Requirements

What you’ll need

Excellent oral and written communication skills for both English and French languages
Ability to conduct dialogue politely and professionally
Ability to work with large volumes of information
Attention to detail and accuracy in documentation
Proficiency in PC and basic office programs
Skills in working with CRM systems and other specialized software