Head of Supply, Couriers

inDrive

. Own supply-demand balance by market, zone, and time of day.

Posted 11/11/2026full-timeAbu Dhabi • United Arab EmiratesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in marketplace operations and supply growth, with a strong focus on acquisition strategies, performance metrics, and cross-functional collaboration. Proven ability to manage large budgets and lead global teams while optimizing supply models for scalability and efficiency.

Highest-signal resume keywords

Marketplace OperationsSupply GrowthAcquisition Budget ManagementGlobal Team LeadershipOn-Demand Logistics

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Supply Forecasting ModelsSLA AchievementCAC ImprovementPerformance FrameworksCapacity ModelsFunnel AnalysisScenario PlanningMarket Expansion ReadinessProduct Backlog PrioritizationBusiness Reviews

Soft Skills

Cross-Functional CollaborationStrategic ThinkingLeadershipCommunicationProblem-Solving

Industry Keywords

On-Demand LogisticsRide-HailingFood DeliveryMarketplace HealthAcquisition ProgrammesGlobal Supply StrategyCourier Acquisition FunnelProduct RoadmapMarket CoverageSupply Density

About the role

Key responsibilities & impact

Own supply-demand balance by market, zone, and time of day.
Maintain courier availability, utilisation, productivity, and marketplace health.
Own geographic coverage, supply density, and market expansion readiness.
Build and maintain supply forecasting models.
Own SLA achievement, done rate, acceptance rate, and other supply-side metrics.
Manage the end-to-end courier acquisition funnel and acquisition efficiency.
Run digital, referral, offline, partnership, and local acquisition programmes.
Own global courier positioning and value proposition.
Test and optimise creative, messaging, channels, and offers.
Own supply budgets, CAC, payback, ROI, and incremental impact frameworks.
Author and own global supply strategy and planning cycles.
Define the evolution of courier, fleet, partner, and hybrid supply models.
Run weekly global supply business reviews and manage country escalations.
Drive alignment across Product, Marketing, Finance, Legal, GR, Commercial, and Operations.
Represent supply requirements in product roadmap decisions and prioritise the supply product backlog.
Coordinate experiments, pilots, rollouts, and post-launch evaluation.
Own supply performance frameworks, dashboards, scorecards, reporting, funnel analysis, cohort analysis, diagnostics, forecasting, scenario planning, and capacity models.
Build a scalable global supply engine for current performance and future growth.

Requirements

What you’ll need

7+ years in marketplace operations, supply growth, or platform scale.
Proven ownership of acquisition budgets ($1M+ annually).
Experience leading multi-country or global teams of 8+ people.
Track record of improving CAC and supply retention simultaneously.
Background in on-demand logistics, ride-hailing or food delivery preferred.
Advanced level of English proficiency.
Ability to run marketplace performance and redesign the operating model across country execution, economics, strategy, product, and complex transformation topics.

Benefits

Comp & perks

Help us challenge injustice by creating fair choices for millions of people across 47 countries.
Develop your professional skills with access to mentoring, career consulting, and learning programs.
Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
Work alongside people who take initiative, speak openly, and challenge themselves to grow.
Improve your language skills through co-financed courses and internal speaking clubs.
Final benefits may vary depending on the location