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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in CRM strategy design and execution, with a strong focus on driving customer retention and growth through data-driven insights and multi-channel communication. Proficient in leveraging analytics for funnel tracking and optimizing CRM contributions to business metrics.
Highest-signal resume keywords
CRM Strategy DesignBloomreach ExperienceData-Driven AnalyticsA/B TestingCross-Functional Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
CRM OrchestrationSegmentationPersonalizationFunnel TrackingExperimentationRetention StrategiesProduct EventsData SchemasHigh-Frequency MarketingMarket Rollouts
Soft Skills
Analytical MindsetClear MessagingAdaptabilityCollaborationCommunication
Industry Keywords
Food DeliveryE-CommerceMarketplacesGrowth MarketingLifecycle MarketingQuick CommerceEmerging MarketsSupply Constraints
About the role
Key responsibilities & impact- Design and own CRM strategies across the full lifecycle
- Drive high-frequency CRM orchestration
- Lead multi-channel communication through push notifications, in-app banners, WhatsApp, and messaging channels
- Work with Bloomreach on segmentation, dynamic content, personalization, and triggered and automated flows
- Own the definition and quality of product and CRM events for funnel tracking, segmentation, targeting, experimentation, and ML use cases
- Partner with analytics to track first-order conversion, repeat rate, order frequency, AOV, basket composition, and CRM contribution to GMV
- Drive A/B testing
- Connect Product, Engineering, Analytics & Data Science, and Local Marketing teams
- Support market rollouts across multiple countries by adapting CRM strategies to local behavior, supply, assortment, pricing, and partners
- Drive growth, frequency, and retention for inDrive.Groceries and Restaurant Delivery through end-to-end go-to-market and CRM strategies
Requirements
What you’ll need- 4–7+ years in Product Marketing, CRM, Growth, or Lifecycle Marketing
- Experience in food delivery, groceries, e-commerce, or marketplaces
- Strong hands-on CRM experience; Bloomreach is a strong plus
- Proven track record of driving frequency and retention, not just acquisition
- Strong analytical mindset, including funnels, cohorts, retention, and uplift
- Experience working with product events and data schemas
- Ability to simplify complex product logic into clear messaging
- Experience running experiments and scaling successful mechanics
- Comfortable working across markets and cross-functional teams
- Nice to have: experience in high-frequency products such as food delivery or quick commerce
- Nice to have: exposure to ML-driven CRM or personalization systems
- Nice to have: experience in emerging markets with supply constraints
Benefits
Comp & perks- Help us challenge injustice by creating fair choices for millions of people across 47 countries.
- Develop your professional skills with access to mentoring, career consulting, and learning programs.
- Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
- Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
- Work alongside people who take initiative, speak openly, and challenge themselves to grow.
- Improve your language skills through co-financed courses and internal speaking clubs.
- Final benefits may vary depending on the location.
