Supply Supervisor

inDrive

. Own the courier and freight registration and verification funnel end-to-end in Ecuador, with final accountability for aha-moment conversion rate.

Posted 10/15/2026full-timeRemote • EcuadorMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing registration and compliance processes within the courier and freight sectors in Ecuador, with a strong focus on KYC, data analysis, and project management. Proficient in SQL and BI dashboard creation to drive data-informed decisions and optimize funnel performance.

Highest-signal resume keywords

Project ManagementKYC/Identity VerificationSQL (BigQuery)BI Dashboard Development (Tableau)Fluent in Spanish and English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementKYCSQL (BigQuery)BI Dashboard DevelopmentData AnalysisFunnel OptimizationRegulatory ComplianceData MigrationConversion Rate OptimizationDocument Verification

Soft Skills

Strong CommunicationProblem-SolvingStakeholder ManagementExecution DisciplineStrategic Vision

Tools & Technologies

JiraConfluenceTableauWatchDocs

Industry Keywords

CourierFreightRide-HailingMarketplace PlatformsEcuadorRegulatory ChangesLabor ReformsSupply FunnelGMVActive Supply

Tech Stack

Tools & technologies

BigQuerySQLTableau

About the role

Key responsibilities & impact

Own the courier and freight registration and verification funnel end-to-end in Ecuador, with final accountability for aha-moment conversion rate.
Develop the WatchDocs registration platform flow with the product team and agree on country-specific form configurations.
Monitor funnel metrics, diagnose anomalies, and conduct drop-off research through surveys, courier calls, and local field tests.
Plan and execute WatchDocs data migrations from old to new platforms in Ecuador, tracking registration and conversion impact.
Own KYC, identity verification, and document requirements for Courier and Freight verticals in Ecuador.
Drive compliance platform features with engineering teams and maintain central compliance dashboards.
Represent Delivery Hub in cross-vertical compliance discussions, balancing regulatory risk and funnel performance using data.
Prepare Ecuador for regulatory changes, including labor and platform reforms, and support launches in highly regulated environments.
Run supply funnel optimization projects and quantify impact on conversion, GMV, and Net Revenue with analytics.
Own onboarding and compliance streams in quarterly and annual planning, maintaining single-source dashboards and decision-oriented materials for senior leadership.
Support the launch of the fleet project in Ecuador.

Requirements

What you’ll need

4+ years in project management or operations within ride-hailing, delivery, or marketplace platforms in Ecuador.
Hands-on experience with registration/onboarding funnels, identity verification (KYC), or regulatory projects in these markets is a strong advantage.
Proficiency in SQL (BigQuery) for independent data extraction/validation.
Experience building BI dashboards (Tableau or similar).
Mastery of project management tools such as Jira and Confluence.
Deep understanding of KYC/identity verification flows and core marketplace metrics (GMV, active supply, done rate, activation, funnel conversion).
Knowledge of local document and verification requirements in Ecuador.
Ability to translate complex legal and regulatory mandates in Ecuador into clear product requirements while quantifying business impact.
Fluent in Spanish and English.
Portuguese is an advantage.
Strong communication skills for working with local teams across Ecuador.
Confident pushing back on stakeholders with data when proposed requirements threaten conversion.
Extreme end-to-end ownership, pragmatic problem-solving, high execution discipline, and a long-term strategic vision.

Benefits

Comp & perks

Help us challenge injustice by creating fair choices for millions of people across 47 countries.
Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
Engage in company-wide challenges, awards, sports activities, and social impact projects.
Work alongside people who take initiative, speak openly, and challenge themselves to grow.
Final benefits may vary depending on the location.