Commercial Program Manager

Industrial Electric Mfg. (IEM)

. Lead and manage the partnership with a critical enterprise customer .

Posted 11/5/2026full-timeRemote • CanadaMid-LevelSenior💰 CA$114,000 - CA$156,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in program management, supply chain processes, and demand planning, with a strong ability to analyze data and align production capabilities with customer needs. Proven track record in managing complex programs and fostering collaboration across departments to drive results.

Highest-signal resume keywords

Program ManagementSupply Chain ProcessesDemand PlanningERP ToolsInventory Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program ManagementDemand PlanningInventory ManagementData AnalysisForecast InterpretationProduction CoordinationQuality Issue ResolutionPurchase Order ManagementPerformance Metrics MonitoringContinuous Improvement Initiatives

Soft Skills

Excellent Communication SkillsOrganizational SkillsCollaborative Problem-SolvingInterpersonal SkillsAbility to Work Under Pressure

Tools & Technologies

ERP ToolsCustomer Portal Tools

Industry Keywords

ManufacturingEnterprise Client-Facing RoleProgram Lifecycle ManagementStakeholder ManagementVolume Trends Analysis

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Lead and manage the partnership with a critical enterprise customer
Manage the full program lifecycle and align customer demand with internal production capabilities
Review and interpret customer forecasts to identify trends, anticipate demand shifts, and align supplier capacity and production schedules
Translate forecast data into actionable plans with production teams to coordinate build output and deployment readiness
Correct purchase orders, reconcile discrepancies, and coordinate pricing updates between internal teams and the customer
Coordinate responses to quality and field service issues to drive resolutions and minimize customer impact
Contribute to customer-related projects and continuous improvement initiatives
Monitor performance metrics, take corrective action, and ensure delivery aligns with customer service level agreements
Align inventory with forecasted demand and support design, product phaseout, and lifecycle transition planning
Analyze volume trends and program data to inform decisions, highlight risks, and improve delivery performance
Monitor inventory and perform flow analysis to prevent shortages or excess
Foster accountability and collaborative problem-solving across departments

Requirements

What you’ll need

Bachelor's degree in business, Engineering or related field
5+ years of program or project management experience in a manufacturing or enterprise client-facing role with annualized volume exceeding $10 million
Proven track record managing complex programs with multiple stakeholders across technical and business functions
Strong understanding of supply chain processes, inventory management, and demand planning
Experience with ERP and customer portal tools
Excellent organizational, analytical, and communication skills
Demonstrated ability to work under pressure, prioritize tasks, and drive results across functional boundaries
Comfortable managing ambiguity and adapting to a dynamic, high-growth environment
Exceptional interpersonal skills with a collaborative, team-first mentality

Benefits

Comp & perks

Comprehensive and competitive benefits package designed to support employees' well-being, growth, and long-term success