Senior Manager, Key Account Operations

Industrial Electric Mfg. (IEM)

. Lead the operational strategy, execution, and continuous improvement efforts for the company’s most critical customer accounts .

Posted 9/30/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading operational strategies and cross-functional projects, with a strong focus on demand planning, supply chain management, and continuous improvement initiatives. Proven ability to develop and execute account-specific strategies that enhance customer satisfaction and operational efficiency.

Highest-signal resume keywords

Demand PlanningSupply Chain ManagementProject ManagementCross-Functional LeadershipOperational Strategy

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Demand ForecastingInventory ManagementProcess ImprovementCapacity PlanningRoot Cause AnalysisKPI DevelopmentOperational EfficiencyNPI InitiativesRisk MitigationContinuous Improvement

Soft Skills

Analytical SkillsCommunication SkillsProblem-Solving SkillsCollaborationInfluencing Skills

Tools & Technologies

ERP SystemsAPS SystemsForecasting Systems

Certifications & Qualifications

APICS CPIMAPICS CSCPMBA

Industry Keywords

Manufacturing OperationsConsumer ProductsIndustrialMedical DeviceCustomer Operations

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Lead the operational strategy, execution, and continuous improvement efforts for the company’s most critical customer accounts
Serve as the primary operational lead for major operational initiatives and strategic account-related projects
Align supply chain, manufacturing, engineering, sales, inventory management, shipping, and executive leadership
Oversee the Demand Planning Team and develop accurate demand forecasts
Drive operational readiness and coordinate customer requirements with internal business capabilities
Develop and execute account-specific operational strategies supporting growth, customer satisfaction, and profitability
Act as the primary contact for complex operational issues, escalations, and strategic initiatives
Lead cross-functional projects including NPI, process improvements, system implementations, capacity expansions, customer onboarding, network optimization, and supply chain transformation
Establish project timelines, milestones, risk mitigation plans, and stakeholder communication strategies
Coordinate Manufacturing, Engineering, Supply Planning, Inventory Management, Logistics, Sales, and other functions
Monitor project performance, risks, and dependencies and lead teams in developing solutions
Lead and develop Demand Planning professionals
Oversee forecasting, demand reviews, and inventory planning for strategic accounts
Improve forecast accuracy and implement demand planning best practices and continuous improvement initiatives
Align customer demand with manufacturing capacity and inventory strategies
Identify supply constraints, operational risks, and capacity challenges and drive resolution plans
Provide business updates, operational reviews, and performance insights to senior leadership
Develop and monitor KPIs for forecast accuracy, customer service, inventory health, project execution, and operational efficiency
Lead root cause analysis and corrective actions
Support digital transformation and process automation initiatives

Requirements

What you’ll need

Bachelor’s degree in supply chain management, Operations Management, Business, Engineering, or a related field; equivalent combination of education and relevant professional experience will be considered in lieu of a degree
8+ years of progressive experience in supply chain, operations, planning, or customer operations roles
3+ years of leadership experience managing planning, operations, or supply chain teams
Experience leading cross-functional operational projects and New Product Introduction (NPI) initiatives
Strong understanding of demand planning, supply planning, inventory management, and manufacturing operations
Proven ability to influence and collaborate across multiple functions and organizational levels
Excellent project management, analytical, communication, and problem-solving skills
MBA or advanced degree preferred
APICS/ASCM certifications (CPIM, CSCP) or equivalent preferred
Experience working with ERP, APS, and forecasting systems preferred
Experience in complex manufacturing, consumer products, industrial, medical device, or related environments preferred

Benefits

Comp & perks

Comprehensive and competitive benefits package designed to support employees' well-being, growth, and long-term success