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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in fare verification, customer engagement, and de-escalation techniques while maintaining safety and compliance in transit environments. Proficient in documenting incidents and providing professional customer service in high-stress situations.
Highest-signal resume keywords
Fare VerificationCustomer EngagementDe-Escalation TechniquesIncident ReportingValid Indiana Driver's License
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Fare Inspection ProceduresHandheld Verification DevicesDigital Fare TechnologyIncident DocumentationRisk Assessment
Soft Skills
Verbal CommunicationInterpersonal SkillsComposure Under StressProfessionalismCustomer Service
Industry Keywords
Public SafetyTransit OperationsSecurityCommunity EngagementSafety Accountability
About the role
Key responsibilities & impact- Conduct fare verification using handheld devices or visual inspection
- Engage with customers to educate them on fare options, digital fare technologies, and proper use of IndyGo services
- Maintain a visible presence on buses, stations, and transit centers to deter fare evasion and promote safety
- Assist in de-escalating situations involving disruptive, intoxicated, or non-compliant individuals
- Serve as the first point of contact for onboard incidents
- Coordinate with IndyGo Security, the Operations Control Center, and law enforcement partners as appropriate
- Observe and report safety hazards, suspicious behavior, and incidents
- Complete timely and accurate incident and fare-compliance reports
- Maintain records of fare-compliance checks and security-related incidents
- Respond to assistance requests from bus operators and customers
- Attend training on fare inspection, de-escalation, and IndyGo security policies
- Build rapport with riders through daily interaction and provide respectful, professional customer service
- Provide support to other IndyGo departments as needed
- Perform other duties aligned with IndyGo’s strategic goals
Requirements
What you’ll need- An associate’s degree in criminal justice, business management, health and safety, or a related field preferred
- At least two (2) years of experience in a customer-facing role such as security, transit operations, hospitality, or community engagement preferred
- Prior experience in fare enforcement, security, or public safety responsibilities preferred
- A valid Indiana driver’s license is required
- Demonstrated verbal communication and interpersonal skills
- Ability to remain composed in high-stress or confrontational situations and use verbal de-escalation techniques
- Familiarity with fare inspection procedures, handheld verification devices, and digital fare technology preferred (training provided)
- Ability to observe situations accurately, assess risk, and take appropriate action
- Ability to work independently in a mobile environment and manage time effectively
- Ability to document incidents and prepare factual, clear, and concise reports
- Commitment to safety, accountability, respect, and professionalism
- Ability to work outdoors in varied weather conditions
- Ability to occasionally move and/or transport safety equipment and promotional materials weighing up to 15 pounds
Benefits
Comp & perks- Voluntary medical, dental, and vision coverage (effective on the first of the month following 30 days of employment)
- On-site wellness clinic for employees and their families
- Retirement plans (401A and 457B)
- Tuition reimbursement
- Free IndyGo transportation for employees and their families
- Eligibility for the Federal Loan Forgiveness Program