FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in designing and implementing Salesforce Service Cloud Voice solutions on AWS Amazon Connect, with a strong focus on configuring contact flows, IVR, and omnichannel routing. Proficient in integrating Salesforce with various CTI providers and optimizing call quality.
Highest-signal resume keywords
Salesforce Service Cloud Voice ImplementationAWS Amazon Connect ConfigurationOmni-Channel ManagementIntegration TestingSalesforce Certifications
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Salesforce Ecosystem ExperienceAWS Lambda FunctionsCTI IntegrationService Console ManagementFlow Builder ProficiencyLightning App BuilderIVR ConfigurationContact Flow DesignCall Quality OptimizationN2/N3 Technical Support
Tools & Technologies
AWS CloudWatchGenesys CloudFive9TalkdeskAir CallCisco
Certifications & Qualifications
Salesforce Service Cloud ConsultantAWS Cloud PractitionerAWS Solutions Architect
Industry Keywords
Bring Your Own Telephony (BYOT)Omnichannel RoutingAgent ProfilesQueuesVoice Call Objects
Tech Stack
Tools & technologiesAWSCloud
About the role
Key responsibilities & impact- Design and implement Salesforce Service Cloud Voice (SCV) solutions on AWS Amazon Connect
- Configure AWS Contact Flows, IVR, omnichannel routing, queues, and agent profiles
- Customize the Service Console, including Omni-Channel, Voice Call objects, and CTI connectors
- Work with the functional team to translate business requirements into scalable voice solutions
- Participate in integration testing, call-quality optimization, and N2/N3 technical support
Requirements
What you’ll need- Minimum 3 years of experience in the Salesforce ecosystem, preferably in Service Cloud projects
- Practical experience implementing Service Cloud Voice with AWS Amazon Connect
- Experience configuring Amazon Connect
- Knowledge of AWS Lambda functions for CTI
- Knowledge of IAM permissions and CloudWatch
- Proficiency in Omni-Channel, Lightning App Builder, Flow Builder, and Service Console management
- Experience or knowledge of Salesforce Service Cloud Voice for Bring Your Own Telephony (BYOT) is valued
- Demonstrable experience integrating Salesforce with other CTI providers, including Genesys Cloud, Five9, Talkdesk, Air Call, and Cisco, is valued
- Salesforce official certifications such as Service Cloud Consultant or AWS certifications such as Cloud Practitioner / Solutions Architect are valued
Benefits
Comp & perks- 100% remote work
- Flexible working hours
- 22 days of vacation + 2 personal days
- Company-provided training and career development plan
- Access to relevant industry events and conferences
- Permanent contract
- Stability and positive work environment
- Competitive salary
- Access to company group benefits
- Flexible compensation and additional benefits