Senior Delivery Manager – SAP S/4HANA Utilities

Inetum

. Lead the operational management of SAP Utilities services and associated solutions .

Posted 11/10/2026full-timeRemote • BrazilSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing SAP Utilities services and application services, ensuring compliance with architecture and quality standards while facilitating digital transformation initiatives. Proficient in coordinating multidisciplinary teams and vendors to deliver technology solutions aligned with business processes.

Highest-signal resume keywords

SAP Utilities ManagementSAP S/4HANA ImplementationITIL CertificationAgile MethodologiesProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SAP ERPApplication Services ManagementIncident ManagementChange ManagementBusiness Process UnderstandingPerformance MonitoringDigital TransformationMiddleware IntegrationService Level AgreementsKey Performance Indicators

Soft Skills

CommunicationLeadershipProblem-SolvingCoordinationContinuous Improvement

Tools & Technologies

SAP Cloud for UtilitiesIT Service Management ToolsProject Management SoftwareCollaboration PlatformsMiddleware Solutions

Certifications & Qualifications

ITILPMPScrumSAP Certifications

Industry Keywords

SAP EcosystemOperational ManagementEnhancement InitiativesCompliance StandardsEuropean Time Zone

Tech Stack

Tools & technologies

CloudERPPMP

About the role

Key responsibilities & impact

Lead the operational management of SAP Utilities services and associated solutions
Plan and coordinate enhancement initiatives, from scope definition through final delivery
Manage project schedules, resources, risks, and dependencies
Ensure compliance with established architecture, governance, and quality standards
Coordinate support, corrective, preventive, and enhancement activities
Serve as the primary point of contact between business areas, technical teams, and external partners
Monitor and ensure compliance with SLAs, KPIs, and performance indicators
Facilitate the resolution of critical incidents and lead continuous improvement initiatives
Support digital transformation initiatives and the evolution of the SAP ecosystem

Requirements

What you’ll need

Solid experience as a Delivery Manager, Service Manager, or in a similar role within SAP environments
Experience managing application services and IT operations
Knowledge of SAP ERP and/or SAP S/4HANA projects
Experience coordinating vendors and multidisciplinary teams
Ability to understand business processes and translate requirements into technology solutions
Experience managing demands, incidents, problems, and changes
Advanced English proficiency for written and verbal communication
Bachelor’s degree in Information Technology, Engineering, Information Systems, Business Administration, or a related field
Availability to work in the European time zone
Experience with SAP S/4HANA Utilities implementation, rollout, or support projects
Knowledge of SAP Cloud for Utilities
Experience with complex integrations involving middleware and multiple enterprise systems
Knowledge of Agile methodologies and IT service management
ITIL, PMP, Scrum, or SAP certifications

Benefits

Comp & perks

Welcoming, inclusive, and collaborative environment
Diversity is valued regardless of race, ethnicity, religion, gender, sexual orientation, or disability
Opportunity to work for a company operating in 19 countries, with more than 26,000 employees worldwide