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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in managing global technical teams and driving operational excellence through process improvements and strategic direction. Proficient in enterprise storage systems, Linux environments, and customer support, ensuring high levels of customer satisfaction.
Highest-signal resume keywords
Leadership Of Global Technical TeamsEnterprise Storage Systems (SAN And NAS)Linux Environment ExperienceCustomer Support Experience (Tier 2-3)Stakeholder Management Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Enterprise Storage SystemsLinuxNetworkingTroubleshootingProcess ImprovementsOperational ExcellenceCommand Line InterfaceTicket Management SystemsVMWareAIX
Soft Skills
LeadershipCoachingProblem-SolvingMultitaskingStakeholder Management
Tools & Technologies
SlackHOChatJiraWiki
Industry Keywords
Customer Support OrganizationsGlobal AlignmentTechnical DisciplinesField IssuesBest Practices
Tech Stack
Tools & technologiesLinuxVMware
About the role
Key responsibilities & impact- Lead and develop multiple global technical teams through their GEO Team Leads/Manager
- Drive operational excellence, technical disciplines, process improvements, and global alignment
- Partner with R&D, Product, Mechanical Engineering, and customer-facing teams to improve customer outcomes
- Collaborate with Senior Support Team, Technical Advisers, and Global Operations
- Ensure high levels of customer satisfaction and service delivery
- Provide leadership, coaching, and strategic direction to Managers/Team Leads and senior technical contributors
- Prioritize resources and initiatives to maximize business impact
- Maintain and improve the internal knowledge base and procedures
- Engage with L3 to solve field issues and update best practices and procedures
- Participate in assigned projects to achieve department and company goals
- Travel domestically or internationally as required
Requirements
What you’ll need- Proven experience leading managers and global technical teams
- Strong background in enterprise storage, Linux, networking, and customer support organizations
- Strong leadership and stakeholder management skills
- Ability to drive organizational change, process improvements, and operational excellence
- Willingness to work during weekends and holidays as needed
- Customer support experience (Tier 2-3)
- Experience working in a Linux environment and familiarity with the command line interface
- Basic networking familiarity and problem determination
- Knowledge of enterprise storage systems (SAN and NAS)
- Familiarity with Linux, VMWare, AIX, MAC-OS, and Windows
- Fluent written and spoken English
- Strong troubleshooting and problem-solving skills
- Experience with processes and ticket management systems
- Understanding of collaboration tools including Slack, HO, Chat, Jira, and Wiki
- Ability to multitask
- Ability to work flexible hours
- Travel as required
Benefits
Comp & perks- Travel domestically or internationally as required
- Flexible hours
- Opportunity to lead and develop multiple global technical teams
- Leadership, coaching, and strategic direction responsibilities
- Professional collaboration with Development, L3 Support, Customer Support, Mechanical Engineering, R&D, Product, and customer-facing teams