Senior Solutions Engineer

Infinidat

. Lead presales technical evaluations and demonstrations for AADM, SnapSync, IPAT, and the Ansible Collection .

Posted 9/24/2026full-timeWaltham • Massachusetts • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in technical evaluations, customer onboarding, and troubleshooting within enterprise storage environments. Proficient in managing presales demonstrations and maintaining complex storage systems while ensuring effective communication with customers and engineering teams.

Highest-signal resume keywords

Technical EvaluationsBlock Storage ExperienceLinux ProficiencyInfinidat InfiniBox ExperienceAnsible Automation Tools

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Block StorageNASReplicationHost ConnectivityLinux (RHEL/Rocky/Ubuntu)Windows ServerPython Traceback AnalysisPresales DemosOn-Site Customer InstallationsAcceptance Testing

Soft Skills

Strong Written CommunicationStrong Verbal Communication

Tools & Technologies

JiraAnsiblePodmanVMware ESX/vCenterHyper-V

Industry Keywords

Enterprise StorageInfrastructure VendorTechnical SupportField Applications EngineeringProfessional Services

Tech Stack

Tools & technologies

AnsibleLinuxPythonVMware

About the role

Key responsibilities & impact

Lead presales technical evaluations and demonstrations for AADM, SnapSync, IPAT, and the Ansible Collection
Present tools, explain architecture, and answer complex technical questions
Own customer onboarding and initial installation across the portfolio
Provide hands-on troubleshooting support in customer environments, including on-site engagement when remote resolution is not possible
Serve as the technical escalation point between customers and the engineering team
Stand up, configure, and maintain InfiniBox arrays and heterogeneous host environments for development and acceptance testing
Execute and maintain the acceptance test matrix for each release across supported platforms
Perform first-line triage of field exceptions for AADM and SnapSync by analyzing tracebacks, console output, and log files
Validate release candidates against acceptance criteria before promotion to stable
Maintain the Jira triage queue by filing, classifying, and prioritizing exceptions and customer-reported issues
Document lab procedures, known issues, and workarounds
Contribute to release notes and customer-facing documentation

Requirements

What you’ll need

At least 5 years in a technical field role: solutions engineering, field applications engineering, professional services, or technical support at an enterprise storage or infrastructure vendor
Demonstrated hands-on experience with block storage, NAS, replication, and host connectivity via FC or iSCSI
Working proficiency with Linux (RHEL/Rocky/Ubuntu) and Windows Server in storage-connected environments
Practical experience with at least one of AIX, Solaris, VMware ESX/vCenter, or Hyper-V
Ability to read Python tracebacks and log files to diagnose failures; production coding is not required
Direct experience running presales demos or proof-of-concept evaluations as a primary technical resource
Experience with on-site customer installs or hands-on deployments of enterprise software
Strong written and verbal communication
Direct Infinidat InfiniBox experience (preferred)
Experience with Ansible or infrastructure automation tools in a customer-facing context (preferred)
Podman or container deployment and operational experience (preferred)
Familiarity with Jira or similar issue tracking for triage workflows (preferred)
Experience operating in environments with Infinimetrics or comparable performance monitoring platforms (preferred)

Benefits

Comp & perks

Remote-first team
Frequent async collaboration
On-site engagement when remote resolution is not possible