Therapy Insurance Specialist

Infinite Health Collaborative

. Provide excellent customer service and documentation while communicating with patients, insurance representatives, clinic personnel, and outside vendors .

Posted 9/25/2026full-timeMinnesota • United StatesMid-LevelSenior💰 $20 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills and effective communication with patients, insurance representatives, and clinic personnel. Proficient in insurance verification, appointment scheduling, and maintaining compliance with healthcare regulations.

Highest-signal resume keywords

Customer Service ExperienceInsurance VerificationAppointment SchedulingHIPAA ComplianceHealthcare Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Insurance VerificationAppointment SchedulingDocumentationProblem SolvingData Entry

Soft Skills

Professional CommunicationTeam CollaborationTime ManagementLogical ThinkingRespectful Interaction

Tools & Technologies

Practice Management SystemOffice Equipment

Certifications & Qualifications

High School Diploma/GED

Industry Keywords

HealthcarePatient InteractionBusiness EthicsTCO PoliciesOSHA Compliance

About the role

Key responsibilities & impact

Provide excellent customer service and documentation while communicating with patients, insurance representatives, clinic personnel, and outside vendors
Verify and document insurance information according to current business practices
Research denials and report findings to the billing denial team
Schedule new and existing patients accurately and efficiently in the practice management system
Answer inbound calls in a timely, pleasant, and professional manner
Communicate appointment information, directions, check-in times, referral information, and copayments
Respond to inquiries by phone, email, or other written documentation
Maintain working knowledge of health care plan requirements and health plan networks
Make outbound calls to patients and/or insurance companies regarding benefit inquiries and authorization details
Document interactions according to current policy
Travel as needed for team meetings
Comply with TCO and therapy policies and procedures
Complete daily tasks and follow up as designated
Contribute to cohesive team relationships
Follow Telecommuting policy requirements when working from home
Perform other duties as assigned

Requirements

What you’ll need

High School diploma/GED or equivalent
Customer service experience required
Previous experience in a healthcare facility related to pre-registration, insurance verification, or appointment scheduling preferred
Ability to comply with company policies, procedures, practices, business ethics guidelines, and applicable laws and regulations (e.g. HIPAA, Stark, OSHA, employment laws)
Prompt and reliable attendance
Ability to work at an efficient and productive pace, handle interruptions appropriately, and meet deadlines
Ability to prioritize workload effectively
Respectful and professional communication in face-to-face, phone, and email interactions
Ability to apply logical thinking to define problems, establish facts, and draw valid conclusions
Ability to sit for extended periods, up to 8 or more hours per day
Frequent use of hands and fingers for typing, writing, and handling documents
Ability to lift and carry office supplies or files weighing up to 20 pounds
Visual acuity to read electronic and paper documents
Auditory ability to participate clearly in phone or video calls
Manual dexterity to operate standard office equipment

Benefits

Comp & perks

Medical, dental, and vision plans for employees working 30+ hours per week
Tuition reimbursement for employees working 30+ hours per week
401(k) Profit Sharing
Employee Assistance Program
Lifetime Fitness Subsidy
Car Rental discounts
Home, Auto, & Pet insurance savings programs
Reasonable accommodation may be provided for individuals with disabilities