Infinite Health Collaborative

Therapist

• Provide excellent customer service and documentation while communicating with patients, insurance representatives, clinic personnel, and outside vendors
• Verify and document insurance information according to current business practices
• Research denials and report findings to the billing denial team
• Schedule new and existing patients accurately and efficiently in the practice management system
• Answer inbound calls in a timely, pleasant, and professional manner
• Communicate appointment information, directions, check-in times, referral information, and copayments
• Respond to inquiries by phone, email, or other written documentation
• Maintain working knowledge of health care plan requirements and health plan networks
• Make outbound calls to patients and/or insurance companies regarding benefit inquiries and authorization details
• Document interactions according to current policy
• Travel as needed for team meetings
• Comply with TCO and therapy policies and procedures
• Complete daily tasks and follow up as designated
• Contribute to cohesive team relationships
• Follow Telecommuting policy requirements when working from home
• Perform other duties as assigned

Therapy Insurance Specialist