Therapy Intake Referral Coordinator

Infinite Health Collaborative

. Coordinate all aspects of patient onboarding, including referral processing, patient registration, and therapy scheduling .

Posted 10/9/2026full-timeMinnesota • United StatesJunior💰 $19 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient onboarding processes, including registration, referral coordination, and appointment scheduling, while ensuring compliance with HIPAA and maintaining patient confidentiality. Proficient in managing patient accounts and utilizing practice management systems to enhance operational efficiency.

Highest-signal resume keywords

Patient RegistrationReferral CoordinationAppointment SchedulingHIPAA ComplianceElectronic Medical Records (EMR)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient OnboardingReferral ProcessingPractice Management SystemsMicrosoft OfficeElectronic Medical Records (EMR)

Soft Skills

Strong Communication SkillsProblem-SolvingCustomer ServiceAttention to DetailTime Management

Industry Keywords

Healthcare Customer ServicePatient IntakeConfidentialityPHIOSHA Compliance

About the role

Key responsibilities & impact

Coordinate all aspects of patient onboarding, including referral processing, patient registration, and therapy scheduling
Serve as the first point of contact for patients through inbound and outbound calls, text messaging, and other communication channels
Coordinate and manage patient intake, registration, referral processing, and scheduling in the practice management system
Create and maintain accurate patient accounts, including demographic, insurance, and referral information
Schedule new and existing patient appointments according to established guidelines
Communicate appointment and care information, check-in requirements, directions, referral requirements, and financial responsibilities
Verify, document, and maintain insurance information and apply payer, network, and authorization knowledge
Monitor and manage work queues, reports, scheduling modules, and workflow tools
Respond to patient, provider, and staff inquiries and resolve issues
Maintain accurate patient documentation and communications
Protect patient confidentiality and comply with privacy and security requirements
Work independently with minimal supervision
Perform other duties as assigned

Requirements

What you’ll need

High school diploma, GED, or equivalent required
Minimum of one year of customer service experience required
Healthcare customer service experience preferred
Previous healthcare setting experience involving patient registration, intake, referral coordination, appointment scheduling, or medical office operations preferred
Call center or high-volume patient contact experience preferred
Proficiency with Microsoft Office, including Word, Outlook, and Excel
Strong written and verbal communication skills
Experience with electronic medical records (EMR) and/or practice management systems preferred
Ability to protect patient confidentiality and comply with HIPAA, PHI, privacy, and security requirements
Ability to comply with company policies, procedures, business ethics guidelines, applicable laws and regulations, including HIPAA, Stark, and OSHA
Reliable attendance and ability to meet deadlines
Ability to prioritize workload, handle interruptions, and work efficiently
Ability to communicate respectfully and professionally in face-to-face, phone, and email interactions
Ability to apply logical thinking to define problems, establish facts, and draw valid conclusions
Ability to sit for extended periods, up to 8 or more hours per day
Ability to lift and carry office supplies or files weighing up to 20 pounds

Benefits

Comp & perks

Medical, dental, and vision plans for employees working 30+ hours per week
Tuition reimbursement for employees working 30+ hours per week
401(k) profit sharing for all employees
Employee Assistance Program
Lifetime Fitness Subsidy
Car rental discounts
Home, auto, and pet insurance savings programs
Sign-on bonus for select roles, payable on first paycheck with a 12-month commitment
Reasonable accommodation may be provided for individuals with disabilities