Family Services Coordinator

Infinite Legacy

. Respond promptly to organ donor referrals and determine the appropriate timing and strategy for approaching families .

Posted 11/5/2026full-timeUnited StatesJuniorMid-Level💰 $65,000 - $77,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in organ and tissue donation processes, effective communication with families in crisis, and collaboration within multidisciplinary healthcare teams. Proficient in documentation and maintaining compliance with healthcare facility requirements.

Highest-signal resume keywords

Organ And Tissue DonationCrisis CommunicationMultidisciplinary CollaborationGrief CounselingDocumentation Accuracy

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clinical ExperienceCrisis InterventionBereavement CounselingDocumentation SkillsTime Management

Soft Skills

Effective CommunicationCultural AwarenessProblem-SolvingRelationship-BuildingCompassionate Engagement

Tools & Technologies

Electronic DatabasesRemote Technology

Industry Keywords

HealthcareEnd-Of-Life CareTrauma-Informed TechniquesFamily CommunicationDonor Management

About the role

Key responsibilities & impact

Respond promptly to organ donor referrals and determine the appropriate timing and strategy for approaching families
Lead conversations with families about organ and tissue donation and obtain authorization when appropriate
Advocate for organ and tissue donation, the potential donor's documented or expressed wishes, and recipients awaiting lifesaving transplantation
Use communication, relationship-building, trauma-informed, and grief-informed techniques with families experiencing sudden loss or end-of-life circumstances
Explain the donation process, answer questions, address concerns, and help families make informed decisions
Complete authorization and disclosure documentation and medical/social history accurately and within established timeframes
Collaborate with hospital physicians, nurses, social workers, chaplains, and other healthcare professionals to develop family-communication and donation-authorization plans
Work with Infinite Legacy's clinical and operational teams throughout donor management and organ recovery
Coordinate with the Aftercare team to transition donor families to grief, bereavement, and ongoing support resources
Participate in education, simulation, case review, skill development, team meetings, coaching, and performance feedback
Travel throughout Infinite Legacy's Donor Service Area to hospitals and other locations as needed
Engage families in donation conversations, secure authorization when appropriate, and contribute to donation and transplantation outcomes

Requirements

What you’ll need

Bachelor's or Master's degree in nursing, social work, psychology, counseling, or another related healthcare field preferred
Equivalent relevant clinical or counseling experience may be considered
1–2 years of experience in an acute healthcare setting preferred, or experience in hospice, crisis intervention, bereavement counseling, or another setting involving death, dying, grief, trauma, and loss
Demonstrated ability to communicate effectively with individuals and families experiencing crisis
Ability to communicate sensitive and complex information clearly, confidently, and compassionately
Strong cultural awareness and ability to work effectively with individuals from diverse backgrounds and belief systems
Strong accountability, judgment, organization, time management, and problem-solving skills
Ability to work both autonomously and collaboratively within a multidisciplinary healthcare environment
Comfort using technology and electronic databases for documentation and communication
Ability to travel throughout Infinite Legacy's Donor Service Area
Availability for thirteen 12-hour shifts per month, including rotating days, nights, weekends, and holidays
Reliable internet connectivity capable of supporting required remote technology
Employees must meet applicable healthcare facility vaccination and health requirements, including COVID-19 and influenza vaccination requirements, as applicable
Ability to maintain flexibility for emergent donor cases and periods of high donation activity

Benefits

Comp & perks

Mid-Year and Annual Bonuses
Quarterly Retention Bonuses
Additional Flat-Rate Shift Pay
Medical, dental, and vision insurance with exceptionally low employee costs and deductibles
401(k) with a 6% employer match, with employee contributions 100% vested from day one
Generous paid time off
10 company-paid holidays plus one personal day annually
Company-paid life insurance
Company-paid short-term and long-term disability insurance
Tuition reimbursement to support continued education and professional development
Pet insurance discounts
Specialized training and professional development in organ donation, family communication, and donation authorization
A mission-driven workplace where your work directly supports donor families and helps make lifesaving organ transplantation possible