Customer Support, Part-Time, Digital Health

Infinos GmbH

. Answer participant questions via WhatsApp and email .

Posted 10/15/2026part-timeRemoteEntry Level💰 €20 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates excellent written and spoken German, with a strong background in customer support and careful documentation practices. Capable of managing multiple requests while adhering to health-related guidelines and improving processes.

Highest-signal resume keywords

Excellent Written And Spoken GermanCustomer-Facing ExperienceCareful DocumentationHealth-Related Topic HandlingExperience In Medicine Or Nutrition

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Ability To Track Multiple RequestsWillingness To Work Flexible Shifts

Tools & Technologies

Digital Patient SupportWritten Chat SupportGLP-1 TherapiesSuperchat

Certifications & Qualifications

MFA/PTA Qualification

Industry Keywords

Nutritional CounselingDietetic AssistantNursingHealthcare-Related Field

About the role

Key responsibilities & impact

Answer participant questions via WhatsApp and email
Work from guidelines and document next steps
Support check-ins
Maintain treatment plans using clear templates
Handle organizational requests such as delivery status inquiries or address changes
Identify questions requiring medical assessment and escalate them according to established guidelines
Work scheduled shifts on Monday, Wednesday, and Friday mornings starting at 7:30 a.m., as well as two evening shifts from 8:00 to 10:00 p.m.
Cover for colleagues by agreement
Bring recurring questions and suggestions for improvement to the team
Improve responses and processes

Requirements

What you’ll need

Excellent written and spoken German
Experience in customer-facing roles or support
Ability to keep track of multiple open requests
Careful documentation and adherence to agreements
Responsible handling of health-related topics and understanding of role boundaries
Available on Mondays, Wednesdays, and Fridays from 7:30 a.m. for approximately four hours
Additionally available for two evenings from 8:00 to 10:00 p.m.
Occasional weekend shifts are a plus
Willingness, by agreement, to work longer day shifts from 8:00 a.m. to 4:00 p.m. or afternoon shifts from 4:00 to 8:00 p.m.
Previous experience in medicine or nutrition is a major plus, for example in nutritional counseling, as a dietetic assistant, in nursing, with an MFA/PTA qualification, or through studies in a healthcare-related field
Experience with digital patient support, written chat support, GLP-1 therapies, or tools such as Superchat is helpful

Benefits

Comp & perks

€20 per hour
Permanent employment contract
25 vacation days
100% remote work
Shifts coordinated together to fit around your studies or other commitments
Insights into medically supervised weight management and the operations of a digital health company
Clear templates for your work and direct access to the relevant team members
Opportunity to contribute your own suggestions for improvement and take responsibility during your support shifts