Infinos GmbH

Customer Support

• Answer participant questions via WhatsApp and email
• Follow guidelines and document next steps
• Support check-ins
• Maintain treatment plans using clear templates
• Handle administrative requests such as delivery status inquiries or address changes
• Identify when a question requires medical clarification and escalate it according to established procedures
• Support regular two-hour morning shifts on weekdays
• Cover occasional weekend or late-evening shifts, depending on availability
• Cover shifts during vacations or other absences by arrangement
• Bring recurring questions and suggestions for improvement to the team
• Improve responses and processes

Working Student: Customer Support, Digital Health