Working Student: Customer Support, Digital Health

Infinos GmbH

. Answer participant questions via WhatsApp and email .

Posted 10/3/2026part-timeRemote • GermanyEntry Level💰 €20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer support skills with a focus on clear communication and organization. Capable of managing multiple requests while adhering to established procedures and maintaining treatment plans.

Highest-signal resume keywords

Excellent Written German SkillsCustomer-Facing ExperienceOrganizational SkillsMedical ExperienceDigital Patient Care Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Clear CommunicationCourteous InteractionFollow-Through on Agreements

Tools & Technologies

WhatsAppSuperchat

Certifications & Qualifications

MFA/PTA Qualification

Industry Keywords

Health-Related TopicsGLP-1 TherapiesTreatment PlansAdministrative Support

About the role

Key responsibilities & impact

Answer participant questions via WhatsApp and email
Follow guidelines and document next steps
Support check-ins
Maintain treatment plans using clear templates
Handle administrative requests such as delivery status inquiries or address changes
Identify when a question requires medical clarification and escalate it according to established procedures
Support regular two-hour morning shifts on weekdays
Cover occasional weekend or late-evening shifts, depending on availability
Cover shifts during vacations or other absences by arrangement
Bring recurring questions and suggestions for improvement to the team
Improve responses and processes

Requirements

What you’ll need

You can work regularly for approximately two hours in the mornings on weekdays, preferably on Mondays, Wednesdays, or Fridays
Additional availability on weekends or for occasional evening shifts from 8:00 p.m. to 10:00 p.m. is a plus
For coverage purposes, it is helpful if you can also work longer day shifts from 8:00 a.m. to 4:00 p.m. or afternoon shifts from 4:00 p.m. to 8:00 p.m. by arrangement
You have excellent written German skills and explain things clearly and courteously
You have experience in customer-facing roles or support
You remain organized when handling multiple open requests
You follow through on agreements, document carefully, and ask questions when anything is unclear
You handle health-related topics responsibly and understand the boundaries of your role
Previous medical experience is a major plus, for example in nursing, through an MFA/PTA qualification, or as part of a healthcare-related degree
Experience with digital patient care, GLP-1 therapies, or tools such as Superchat is also helpful

Benefits

Comp & perks

100% remote work
Shifts coordinated together to fit your studies or other commitments
Direct contact with people whom you help with specific everyday questions
Insights into medically supervised weight loss and the operations of a digital health company
Clear templates for your work and direct access to the responsible team members
Opportunities to contribute your own improvement suggestions and take responsibility during your support shifts