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IT Support Analyst
Infleqtion. Provide first-line IT support through FreshService and direct user engagement .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing first-line IT support across Microsoft 365, Windows, macOS, and Linux environments, with a strong focus on troubleshooting, user account management, and effective communication. Capable of managing incidents and service requests while maintaining accurate documentation and asset records.
Highest-signal resume keywords
Microsoft 365 SupportWindows TroubleshootingUser Account ManagementTicketing & Remote Support PlatformsEndpoint-Management Platforms
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingIncident ManagementService Request TrackingDevice ComplianceNetworking ConceptsSoftware DeploymentAccess AdministrationAsset ManagementPatchingTechnical Support
Soft Skills
Customer ServiceCommunicationProblem-SolvingPrioritizationDocumentation
Tools & Technologies
FreshServiceIntuneSCCMAutomated Office EquipmentMeeting Room Technology
Certifications & Qualifications
Relevant Technical QualificationApprenticeship
Industry Keywords
IT SupportService DeskUser OnboardingAccess ManagementHardware Logistics
Tech Stack
Tools & technologiesDNSLinuxMacOSTCP/IP
About the role
Key responsibilities & impact- Provide first-line IT support through FreshService and direct user engagement
- Log, categorise, prioritise and track incidents and service requests through to resolution
- Troubleshoot Microsoft 365, Windows, and common business applications
- Support laptops, desktops, printers and peripherals
- Prepare, deploy, recover and securely dispose of end-user equipment
- Coordinate user onboarding, offboarding and routine access changes
- Perform routine account and access administration
- Maintain accurate asset records, inventory and stock levels
- Support meeting rooms, desk booking and other workplace technology
- Maintain user-facing documentation and knowledge articles
- Escalate complex technical issues appropriately to the IT Systems Engineer or relevant third party
- Support routine patching, device compliance and security activities
- Assist with software deployment and endpoint-management activities
- Support IT projects, office changes, supplier coordination and hardware logistics
- Provide clear communication and timely follow-up to users throughout incidents and service requests
- Support Infleqtion UK users across Windows, macOS and Linux environments and help ensure day-to-day IT services are delivered consistently and effectively
Requirements
What you’ll need- Minimum 1 to 2 years’ experience in an IT support, service desk or similar role, or equivalent technical training
- Good knowledge of Microsoft 365 and Windows
- Understanding of user accounts, permissions and access management
- Experience supporting laptops, desktops and peripherals
- Familiarity with ticketing & remote support platforms
- Good troubleshooting and problem-solving skills
- Strong customer-service and communication skills
- Ability to prioritise multiple requests and maintain accurate documentation
- Willingness to develop technical capability and take on broader responsibilities over time
- Familiarity with macOS and Linux support
- Basic understanding of networking concepts including TCP/IP, DNS, DHCP and VPN
- Familiarity with endpoint-management platforms (Intune/SCCM etc)
- Relevant technical qualification, apprenticeship or equivalent professional experience
- Up to 10% travel, including international travel, may be required
- Able to efficiently use automated office equipment such as laptops, copiers, and printers
- Able to effectively engage in communications via phone, computer, or in-person
- Ability to sit, stand, walk, lift, and carry up to 10 kg
Benefits
Comp & perks- Competitive salary
- Bonus Program
- Incentive Stock Option Plan
- Unlimited PTO subject to fair usage
- Generous company 10% pension contribution regardless of employee contribution
- Cycle to work scheme
- Tax efficient technology schemes
- BUPA Private Healthcare Insurance once probationary period is successfully completed
- Life assurance (4 x salary)