Account Manager – IT Services

Info-Tech Research Group

. Manage a book of business through operational, administrative, call-based client support, and relationship management .

Posted 9/18/2026full-timeRemote • CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Account Management with a focus on client relationship building, effective communication, and strategic planning. Proficient in managing client memberships and utilizing CRM systems to enhance service delivery and drive sales growth.

Highest-signal resume keywords

Account Management ExperienceClient Relationship ManagementCRM Data ManagementIT Research and Advisory KnowledgeEffective Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementSales PlanningData QueryingMembership RenewalCross-SellingClient Needs AssessmentPerformance Monitoring

Soft Skills

Active ListeningTime ManagementGoal SettingPlanning and OrganizationInternal and External Communication

Tools & Technologies

CRM Software

Certifications & Qualifications

University Degree

Industry Keywords

IT ResearchAdvisory MarketClient SupportMember Lifecycle Management

About the role

Key responsibilities & impact

Manage a book of business through operational, administrative, call-based client support, and relationship management
Renew client memberships and grow accounts through effective cross-selling
Create and execute sales and service activity plans
Manage member lifecycle tasks, including scheduling and eventually leading calls
Own account management conversations with secondary account stakeholders
Deliver high-quality service to drive membership renewal and future sales
Manage and respond to inbound member requests
Prepare member interactions by collecting and consolidating background information on individuals, organizations, and their relationship with Info-Tech
Complete scheduled and ad hoc data queries of the CRM
Maintain accurate account details and contact information in the CRM
Actively increase product knowledge

Requirements

What you’ll need

University degree
3+ years of Account Management experience, with a proven track record of success
Experience working in the IT Research and Advisory market
Experience working as part of a team an asset
Ability to assimilate complex information and communicate it in a simple way
Internal and external communication skills
Ability to understand and communicate the value proposition clearly and concisely
Ability to understand client needs/requests and identify analyst support
Planning and organization skills
Time management skills
Goal-setting and performance-monitoring skills
Active listening skills

Benefits

Comp & perks

Competitive compensation packages
Comprehensive benefits coverage: Health, Dental, Vision, etc.
President Club awards and trips
RRSP matching
Generous time-off policies with summer hours and soft close days
Employee recognition and development programs
“Buy a book” program
Pet friendly offices
Onsite gym
Virtual yoga sessions
Rooftop patio
Company fun days