Info-Tech Research Group

Financial Planning and Analysis

• Lead and deliver IT Spend and Staffing Benchmarking engagements with analyst support
• Advise C-suite clients on IT Financial Management, cost management, and improving IT cost-to-value through benchmarking
• Improve the benchmarking service through new data representations and enhanced insights
• Monitor industry trends and best practices and contribute ideas shaping the benchmarking service
• Support Call Advisory, Workshops, and Global Services teams with IT Spend and Staff Benchmark research and analysis
• Provide subject-matter expertise and feedback to Research Division and partnering divisions
• Design, build, and deliver keynote and other executive presentations
• Contribute to benchmarking methodology, mapping standards, and delivery toolsets
• Support automation and data infrastructure initiatives
• Mentor Research Analysts and review benchmark outputs and client-ready materials
• Use AI productivity tooling in analysis, research, and writing workflows and share effective practices with the wider team

Research Director, IT Financial Management

Account Executive

• Grow Info-Tech Research Group’s membership and help IT and business leaders and their teams succeed
• Sell the full suite of Info-Tech products and services to prospective and current clients
• Conduct monthly prospecting and lead generation targeting the right buying centers
• Leverage online resources, sales tools, and company marketing campaigns
• Work marketing leads and conduct warm calls within the geographical territory
• Book and conduct onsite sales presentations with prospective clients
• Customize PowerPoint presentations for target audiences
• Execute sales appointments while demonstrating product and functional knowledge and following sales processes and methodologies
• Manage sales opportunities through the pipeline efficiently
• Participate in ongoing sales coaching and training
• Provide customer feedback to senior leadership to improve sales and marketing effectiveness, products, and innovation
• Partner with the research department to include relevant analysts in sales presentations as needed

Senior Account Executive

• Lead and deliver IT Spend and Staffing Benchmarking engagements with analyst support
• Advise C-suite clients on IT Financial Management, cost management, and cost-to-value improvement
• Improve benchmarking services through new data representations and enhanced insights
• Monitor industry trends and best practices and contribute ideas shaping the benchmarking service
• Support Call Advisory, Workshops, and Global Services teams with IT Spend and Staff Benchmark research and analysis
• Provide subject-matter expertise and feedback to Research Division and partnering divisions
• Design and deliver keynote and other executive presentations
• Contribute to benchmarking methodology, mapping standards, and delivery toolsets
• Support automation and data infrastructure initiatives
• Mentor Research Analysts and review benchmark outputs and client-ready materials
• Use AI productivity tools in analysis, research, and writing workflows and share effective practices

• Grow Info-Tech Research Group membership and help IT and business leaders and their teams succeed
• Sell the full suite of Info-Tech products and services to prospective and current clients
• Conduct consistent monthly prospecting and lead generation targeting the right buying centers
• Leverage online resources, sales tools, and company marketing campaigns
• Work marketing leads and conduct warm calls within the geographical territory
• Book onsite sales presentations with prospective clients
• Customize PowerPoint presentations for target audiences
• Execute sales appointments while demonstrating product and functional knowledge and following sales processes and methodologies
• Manage sales opportunities efficiently through the pipeline
• Participate in ongoing sales coaching and training
• Provide customer feedback to senior leadership to improve sales and marketing effectiveness, products, and innovation
• Partner with the research department and include relevant analysts on sales presentations as needed
• Advise the commercial sector within Kansas City

IT Support

• Manage a book of business through operational, administrative, call-based client support, and relationship management
• Renew client memberships and grow accounts through effective cross-selling
• Create and execute sales and service activity plans
• Manage member lifecycle tasks, including scheduling and eventually leading calls
• Own account management conversations with secondary account stakeholders
• Deliver high-quality service to drive membership renewal and future sales
• Manage and respond to inbound member requests
• Prepare member interactions by collecting and consolidating background information on individuals, organizations, and their relationship with Info-Tech
• Complete scheduled and ad hoc data queries of the CRM
• Maintain accurate account details and contact information in the CRM
• Actively increase product knowledge

Account Manager – IT Services

Marketing

• Own the strategy and execution of customer lifecycle programs across onboarding, product adoption, advocacy, awards, referrals, growth, and retention
• Design and lead onboarding programs and communications that accelerate time-to-value
• Build adoption campaigns with sales and product teams to increase usage of key features
• Develop lifecycle communications across email, in-app, and content channels
• Develop and execute a customer advocacy strategy and scale the customer awards program
• Identify and nurture customer advocates for case studies, testimonials, events, and peer networking
• Develop and scale a customer referral program aligned with growth objectives
• Develop customer growth initiatives that encourage expanded product adoption and account expansion
• Identify at-risk customers using usage data, support signals, and satisfaction metrics
• Design and execute save and win-back programs with customer success and sales
• Track churn indicators and retention metrics to reduce attrition
• Analyze performance metrics across lifecycle programs and refine strategies
• Liaise between marketing, sales, and customer success teams
• Lead and manage two shared marketing resources, acting as project manager and allocating resources across initiatives

Senior Marketing Manager, Customer Lifecycle

Full-stack Engineer

• Lead design, development, and improvement of application infrastructure, cloud environments, deployment processes, and DevOps practices
• Design, build, and optimize CI/CD pipelines and developer tooling
• Design and maintain scalable Infrastructure as Code and automation solutions
• Own AWS cloud infrastructure, including design, configuration, deployment, optimization, and support
• Manage and integrate application infrastructure across Windows and Mac environments
• Collaborate with software developers and technical stakeholders to translate infrastructure needs into technical solutions
• Investigate and resolve complex application, infrastructure, deployment, and production issues
• Support and improve MySQL 8, PostgreSQL, MS SQL Server, and SQLite environments
• Establish and improve reliability, observability, monitoring, and disaster recovery practices
• Improve automation, infrastructure efficiency, reliability, security, and developer experience
• Contribute to application development and code changes when required
• Provide technical guidance, mentoring, and knowledge sharing
• Evaluate new tools and technologies and make recommendations
• Participate in complex deployments, maintenance, and occasional after-hours support

Senior Software Developer, DevOps

• Support and maintain application infrastructure, cloud environments, and deployment processes across the software development lifecycle
• Develop, maintain, and improve CI/CD pipelines and developer tooling
• Build and maintain Infrastructure as Code and automation solutions
• Work with AWS cloud infrastructure for application development, deployment, and operations
• Support application environments across Windows and Mac platforms
• Troubleshoot and resolve application, infrastructure, deployment, and environment-related issues
• Support databases and data stores, including configuration, maintenance, troubleshooting, and performance considerations
• Contribute to reliability, observability, monitoring, and disaster recovery practices
• Support application updates and contribute to application code and configuration changes when required
• Collaborate with developers, technical stakeholders, and senior technical resources
• Participate in deployments, maintenance, and occasional after-hours support

Intermediate Software Developer, DevOps

• Build, test, and support web software applications and internal tools
• Analyze requirements and determine or rework the best approaches
• Proactively identify and address technical concerns
• Mentor peers and contribute to code reviews
• Collaborate across teams to improve processes
• Promote design patterns and best practices
• Participate in Agile ceremonies for prioritization, understanding, and estimation
• Support the growth of Agile practices through retrospectives

Research Director, IT Financial Management

Senior Account Executive

Research Director, IT Financial Management

Senior Account Executive

Account Manager – IT Services

Senior Marketing Manager, Customer Lifecycle

Senior Software Developer, DevOps

Intermediate Software Developer, DevOps

Senior Software Developer, 6+ years